Nathan Gomez Kim

• Managed high-volume patient interactions daily, providing accurate information and resolving concerns efficiently
• Handled phone inquiries, scheduling questions, and payment collection while maintaining professionalism under pressure
• De-escalated sensitive situations and ensured patient satisfaction in a fast-paced healthcare environment
• Supervised front desk operations and supported team members to maintain service standards
• Maintained organized front office operations to ensure smooth daily workflows
• Scheduled appointments and coordinated with medical staff for optimal workflow.

• Answered a high volume of inbound customer calls daily
• Scheduled sales and service appointments while ensuring accurate information capture
• Led sales team to exceed quarterly targets through strategic planning and execution.
• Promoted to Sales Lead within 3 months due to performance and leadership
• Supported customers with product questions, billing concerns, and service issues
• De-escalated customer complaints and provided fast, effective resolutions
• Trained and coached new hires to improve performance and customer experience
• Operated POS systems, handled cash transactions, and ensured accuracy
• Maintained deep knowledge of promotions and services to support customer decision-making

Analyzed and structured data sets to facilitate accurate wayspot identification.

• Executed data scanning procedures to identify key insights within target area.
• Conducted thorough exploration across multiple regions to locate and document 20 wayspots.
• Educated group members and supervisors on protocols for specific wayspots.
• Conducted field surveys to collect accurate data for research projects.
• Collaborated with teams to ensure data integrity and consistency across multiple sites.
• Utilized GPS technology and mapping tools for precise data collection locations.