Saima Wardak
North Highlands
Summary
Hi,
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Administrative Assistant
Make a smile
03.2023 - 08.2025
- I worked as a front desk. I handle the whole office. scheduling appointments, answering phone calls, updating patient records, collecting payments, and filing insurance claims.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sales Associate
Nordstrom
09.2022 - 02.2023
- I worked as a personal stylish and sale associate. By using their expertise and sense of style, Nordstrom sales associates provide excellent customer service skills to hundreds of shoppers every day. To keep the sales floor neat and orderly, sales associates often rearrange and organize shelves and racks, lay out new products, and build merchandise displays.
Assistant Manager
Picture Poeple
05.2022 - 09.2022
- Collaborated with Studio Manager to develop strategic plans for business growth, contributing to improved financial performance.
- Trained new employees on studio policies, procedures, software systems, ensuring a seamless integration into the team.
- Maintained accurate financial records by processing transactions promptly and reconciling accounts regularly.
- Liaised with external vendors for various services needed at the studio like repairs or specialized instruction sessions improving overall quality standards.
Yearbook Staff
Roseville High School
08.2021 - 06.2022
- Being part of yearbook production requires skills like organization, teamwork, communication, problem-solving, and collaboration
Education
High School Diploma - Medical
Roseville High School
Roseville, CA08.2025
Associate of Science - Dentist
Sierra College
Rocklin, CA05-2025
Skills
- Multiple language
- Friendly
- Team management
- Kind
- Fast
- On time
- Math
- Teaching
- Classroom management
- Childcare
- Organizational skills
- Event planning
- Public Speaking
- Special Education
- Experience Working With Students
- Presentation Skills
- Dental office experience
- Patient service
- Communication skills
- Customer service
- Presentation skills
- Patient care
- Office experience
- Medical office experience
- Front desk
- Time management
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Front office management
- Filing
- Sensitive information handling
- Administrative support
- Complex Problem-solving
- Office administration
- Office management
- Technical support
- Call forwarding
- Calendar management
- Client communication
- Customer assistance and interaction
- Call answering and routing
- Customer and client relations
- Greeting and seating clients
- Call center experience
- Remote work experience
- Scheduling management
- Team support
- Meeting scheduling
Certification
- Certified Dental Assistant
- First Aid/CPR Certified
Languages
English - Fluent
Hindi
Limited Working
Pashto
Native or Bilingual
dari
Native or Bilingual
Persian
Native or Bilingual
irani
Native or Bilingual
Urdu
Limited Working
Timeline
Front Desk Receptionist/Administrative Assistant
Make a smile
03.2023 - 08.2025
Sales Associate
Nordstrom
09.2022 - 02.2023
Assistant Manager
Picture Poeple
05.2022 - 09.2022
Yearbook Staff
Roseville High School
08.2021 - 06.2022
High School Diploma - Medical
Roseville High School
Associate of Science - Dentist
Sierra College
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