Nathalie V. Belec

• Manages overall operations and is responsible for the effective and successful management of labour, productivity, quality control and safety measures as prescribed.

• Evaluates, plans and ensures allocation of an appropriate number of trained, competent staff and adequate supplies/equipment to planned collection events.

• Effectively manages team, including appropriate recruitment, coaching, attendance management and disciplinary processes, based on CBS policies, local collective agreements, provincial legislation and management principles.

• Supports an exceptional donor experience program, that will direct and support the recruitment and retention and frequency with which the donors attend this centre.

• Promotes a framework of continuous improvement and implementation of best practice standards with the team and adheres to the Canadian Blood Services quality management system standards and practices.

• Promotes collaboration and teamwork to facilitate open communication; effective planning; problem solving; the achievement of required outcomes, and promoting a culture of one-team.

• In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities
• Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations
• Advise management of employee relation issues or escalated donor issues
• Work in collaboration with Donor Relations, PCP, and Logistics and Resource teams
• Facilitate donor movement throughout the center minimizing wait time and processing
• Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure, and donor flow
• Monitor donor time in system, attendance, and utilization of overtime
• Conduct performance appraisals, providing performance feedback
• Document verbal and written coaching level corrective actions as needed
• Maintain up-to-date employee files, checklists, performance improvement plans and discipline records
• Conduct interviews and select operation staff
• Adhere to and promote compliance to company policies, procedures, and CBS values
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
• Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available
• Comply with all Occupational Health Safety policies and procedures
• Assist with internal audits and Health Canada inspections.

• As a Charge Nurse, responsible for managing, assisting the clinic staff, providing administrative support to Management
• In the Charge Nurse position, ensures optimal clinic flow and compliance with all CBS policies and procedures
• As Nurse Consultant, actively participates in DCA training, perform quarterly evaluations, oversee preceptorship and counsel DCAs on clinics
• Previously acted as temporary Medical Services RN performing various office duties as needed, including following up on External Medical Enquiries and initiating PDDF's
• Perform confidential health interviews, provide advice to donors, and answer any questions potential donors may have
• Ensure the safety of donors during collection and oversees care provided to donor in case of adverse reaction
• Completes all required documentation related to health interview, collection, and adverse reaction if necessary.

• Responsible for triage of patients according to emergency guidelines
• Keep updated clinical notes in patient's electronic files
• Schedule and confirm appointments using an electronic calendar system
• Perform many nursing techniques such as injections and dressings
• Assist physicians with minor surgeries.

• Responsible for a team of six employees and 40 long-term care patients
• Assist physicians with their daily visits and update patient files
• Organize medical appointments of patients outside of the center, including transport and escorts
• Responsible for communication with families regarding authorizations, information on state of health, etc
• Responsible of narcotics and supervision of medications taken by patients
• Offer help to the team in their duties as needed