NATHALIE HURTADO
Placentia
Summary
Motivated individual seeking a server position at where I can apply my excellent communication, multitasking, and problem-solving skills. Eager to learn the ins and outs of the hospitality industry and provide exceptional service to guests.
Overview
6
6
years of professional experience
Work History
Designer Assistant
Corona Design
Anaheim, CA
12.2023 - Current
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Compile documents and prepare reports for internal, client-facing meetings and appointments with the city to obtain the building permit.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
Host & Server
Rodrigos Mexican Grill
Anaheim, CA
01.2023 - 12.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered food and beverages to guests, ensuring all items were correct and served on time.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
AT&T Customer Service
Accedo Technologies
Bucaramanga, Colombia
01.2020 - 02.2021
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
Server
Kalahari Resorts Dells
Wisconsin Dells, WI
05.2019 - 10.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed large groups and private events, ensuring smooth coordination and service.
- Worked collaboratively with kitchen and bar staff to meet customer demands.
Education
Certificate of Achievement - Architecture
Orange Coast College
Costa Mesa10.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Designer Assistant
Corona Design
12.2023 - Current
Host & Server
Rodrigos Mexican Grill
01.2023 - 12.2023
AT&T Customer Service
Accedo Technologies
01.2020 - 02.2021
Server
Kalahari Resorts Dells
05.2019 - 10.2019
Certificate of Achievement - Architecture
Orange Coast College