Summary
Overview
Work History
Education
Skills
Timeline
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Mya Vanderploeg

Placentia

Summary

Offering strong communication and problem-solving abilities, keen to learn and grow in guest relations role. Brings understanding of customer service principles and collaborative approach to team efforts. Ready to use and develop communication and problem-solving skills in Guest Relations Associate role.

Overview

4
4
years of professional experience

Work History

Guest Relations Associate

Angels Baseball
04.2025 - Current
  • Streamlined check-in and check-out processes for improved efficiency and guest experience.
  • Collaborated with various departments to ensure seamless coordination of guest needs and requests.
  • Fostered positive relationships with guests through personalized interactions and genuine hospitality.
  • Participated in regular meetings with department heads to provide updates on guest relations efforts and discuss areas for potential improvement.

Associate

Bath & Body Works
10.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Team Member

Spare Hands
10.2023 - Current
  • Assisted in setting up the buffet table and replenishing food items as necessary.
  • Carried trays of drinks to tables, refilled glasses when needed, and cleared away empty dishes.
  • Set up lighting, chairs, tables, backdrops. according to the clients' preference.

Host

Early Bird Cafe
04.2023 - 09.2024
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Provided customers with accurate wait times and monitored waiting list.
  • Greeted guests and gathered information to seat groups or place on waitlist.

Team Member

Taco Bell
01.2022 - 07.2022
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Education

Associate of Science - Administration of Justice

Cypress College
Cypress, CA
12-2024

High School Diploma -

Fullerton Union High School
Fullerton, CA
06-2022

Skills

  • Complaint resolution
  • VIP guest handling
  • Strong empathy
  • Guest satisfaction focus
  • Exceptional communication
  • Critical thinking
  • Customer service

Timeline

Guest Relations Associate

Angels Baseball
04.2025 - Current

Associate

Bath & Body Works
10.2024 - Current

Team Member

Spare Hands
10.2023 - Current

Host

Early Bird Cafe
04.2023 - 09.2024

Team Member

Taco Bell
01.2022 - 07.2022

High School Diploma -

Fullerton Union High School

Associate of Science - Administration of Justice

Cypress College

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Mya Vanderploeg