NATHALIE CASTANEDA
Downey
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales Lead
Pandora Jewelry
03.2024 - Current
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Empowered sales team with data-driven insights, facilitating informed decision-making.
- Increased sales team productivity by implementing strategic customer engagement tactics.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Assistant Manager
Hollister
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Cast Member
Disney
01.2023 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Maintained visual appeal of store displays by regularly updating and refreshing merchandise arrangements according to company guidelines.
- Worked different stations to provide optimal coverage and meet production goals
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted in the development of storewide marketing initiatives, producing eye-catching promotional materials that effectively highlighted key products and promotions.
- Handled cash transactions accurately while employing excellent customer service techniques for positive experiences.
Team Member
Target
08.2021 - 12.2022
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment
- Followed safety and sanitation procedures to provide quality services and products for customers
- Used cash register to accept cash or charge card for processing customer selections and purchases
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Education
Bachelor of Science -
California State University - Long Beach
Long Beach, CA06.2025
Bachelor of Arts - Business Administration And Management
California State University - Long Beach
Long Beach, CA06.2025
High School Diploma -
Warren High School
Downey, CA05.2021
Skills
- Problem-Solving
- Customer Service and Engagement
- Cross-selling techniques
- Stockroom Management
- Sales Planning
- Lead Generation
- Meeting Sales Goals
- Reliable and punctual
- Retail knowledge
- Adaptability and Flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Lead
Pandora Jewelry
03.2024 - Current
Cast Member
Disney
01.2023 - 05.2023
Assistant Manager
Hollister
01.2022 - Current
Team Member
Target
08.2021 - 12.2022
Bachelor of Science -
California State University - Long Beach
Bachelor of Arts - Business Administration And Management
California State University - Long Beach
High School Diploma -
Warren High School
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