Mariel Completo
Calgary,AB
Summary
Dynamic Sales Lead with a proven track record at Pandora, excelling in customer retention and team leadership. Achieved consistent sales growth through strategic planning and relationship building. Skilled in sales analytics and fostering a collaborative environment, driving employee morale and enhancing customer satisfaction. Committed to delivering tailored solutions that meet client needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Lead
Pandora
07.2023 - Current
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Drove customer retention rates up, establishing robust loyalty program.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
Sales Lead
Old Navy
09.2021 - 12.2022
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Cross-trained on different positions to best support team during peak periods.
- Provided leadership and direction to motivate department associates.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Utilized selling behaviors to identify and solve customer needs.
Education
Bachelor of Arts - Sociology
University of Calgary
Calgary, AB05-2027
Skills
- Customer retention
- Floor operations
- Sales analytics
- Team leadership
- Relationship building
- Cash handling
- Sales training
- Opening and closing procedures
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Certification
- Basic First Aid - Level C CPR
Timeline
Sales Lead
Pandora
07.2023 - Current
Sales Lead
Old Navy
09.2021 - 12.2022
Bachelor of Arts - Sociology
University of Calgary
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