Natasha Wang

Edmonton,Canada

Summary

Results-driven Compliance Officer with expertise in regulatory enforcement, audits, and policy development. Skilled in resolving complex compliance issues, enhancing processes, and building strong stakeholder relationships. Known for clear communication, analytical problem-solving, and efficient project management to ensure regulatory excellence.

Work History

Compliance Officer

Beverage Container Management Board (BCMB)

Edmonton, Alberta

Conducted 100+ depot audits annually, ensuring 95% compliance with provincial regulations.
Investigated non-compliance cases, reducing operational violations by 30% through corrective action plans.
Streamlined depot monitoring processes, improving efficiency by 20% and minimizing environmental impact.
Trained 50+ depot operators on regulatory standards, enhancing overall performance and compliance rates.
Collaborated with cross-functional teams to revise policies, addressing regulatory gaps and driving process improvements.

Compliance Coordinator

Rogers Communications

Edmonton, Alberta

Managed client accounts, provided detailed product information, and facilitated sales to meet revenue targets
Utilized Salesforce CRM for accurate data entry and timely follow-ups, ensuring seamless customer interactions
Developed sales strategies leading to a 15% increase in client retention, demonstrating strong problem-solving and customer engagement skills
Handled high call volumes and resolved customer complaints with professionalism and efficiency

Client Relationship Specialist

Edmonton Chamber of Commerce

Supported the sales team by maintaining and building relationships with members, contributing to membership growth
Assisted in preparing sales proposals and presentations, aiding in successful acquisition of new members
Conducted market research to identify leads and business development opportunities, enhancing the organization's outreach and service offerings

Sponsorship Sale specialist

DONORWORX Inc

Secured high-value sponsorships for charitable initiatives, exceeding sales targets by 20%
Generated and maintained strong relationships with sponsors through regular communication and event participation, ensuring long-term engagement
Delivered presentations to potential sponsors, showcasing the impact and value of their contributions
Organized sponsor recognition at events and managed donor communication to encourage repeat sponsorships

Education

Bachelor of Arts - Psychology

Simon Fraser University

Skills

Regulatory Expertise: Proficient in interpreting and enforcing legislation
Auditing & Inspections: Conducted 100 compliance annual reviews, ensuring 95% adherence to regulations
Problem Solving: Skilled in resolving complex compliance issues
Stakeholder Engagement: Built strong relationships with regulators, licensees, and industry partners

Communication: Drafted detailed compliance reports and presented findings effectively to diverse audiences
Policy Development: Researched trends and recommended improvements to compliance policies
Time Management: Managed multiple audits and licensing reviews while meeting strict deadlines
Technical Proficiency: Advanced skills in Microsoft Office and compliance tracking systems

Volunteer Experience

Crisis Line Volunteer, Crisis Centre BC, Provided emotional support and crisis intervention to distressed individuals, demonstrating strong communication and empathy skills., Maintained confidentiality and handled sensitive information with professionalism.

Languages

English

Full Professional

Chinese (Mandarin)