Anantdeep S. Dhillon
Victoria,Canada
Summary
Compliance Analyst with extensive expertise in financial transactions and customer service, ensuring accurate tax revenue collection and operational efficiency. Skilled in establishing internal controls, conducting risk assessments, and implementing regulatory compliance policies across various sectors. Recognized for strong analytical abilities and attention to detail, leading to effective communication and proactive solutions for compliance challenges.
Overview
19
19
years of professional experience
Work History
Compliance Analyst (CLK 15)
Ministry of Finance, Government of British Columbia
01.2022 - Current
- Ensure the collection of tax revenues for the Government of British Columbia to support programs and services.
- Administering multiple property tax acts, including billing, and tax collection processes.
- Managing financial transactions related to the Property Tax Deferment Program and the Speculation and Vacancy Tax.
- Conduct desk audits to verify compliance with statutes through detailed document reviews.
- Provide exceptional service to taxpayers, clients, and stakeholders, maintaining the confidentiality of records.
- Respond to high volumes of inquiries from clients regarding taxes and grant claims.
- Adjudicate applications for benefits and exemptions by reviewing claims and supporting documentation.
- Keeping up-to-date with legislation and policies, while mentoring new compliance analysts.
Trust Clerk (CLK9)
Ministry of Labour, Government of British Columbia
07.2019 - 01.2022
- Working at this position dealt with financial transactions, financial reporting, and managing Trust accounts for Employment Standards Complaints, Compliance, and the Temporary Foreign Worker Protection Unit.
- Worked on wide ranging financial transactions from cash to cheques, financial securities, sureties, bonds, and point of sale transactions.
- Prepared daily Deposits & reconciliation for the Bank account to deposit receipts Trust and Revenue accounts for Employment Standards Branch.
- Prepared paperwork, created, and assisted in approving financial entries in the in-house Case Tracking System (CTS), Salesforce Dispute Resolution Suite (DRS) at the Employment Standards Branch.
- Assisted in efficiently reconcile daily and monthly deposit and other financial transactions recording, compliance reports for supervisor and the management.
- Assisted in analyzing monthly business reports and investigating discrepancies.
- Created, verified, and audited entries in Corporate Accounting System (CAS/Oracle) for disbursement of funds to the complainants.
- Provided support to the Expense Authority for verifying electronic sign-off information in accordance with financial policy and guidelines.
- Patiently and calmly handled queries from Employment Standards branch Officers and complainants answering queries, provided information about the status of files and handled queries about financial deposits and other relevant financial information using tact and diplomacy.
- Assisted in special projects and worked on self-directed basis for creating needed resources in assistance for the Transformation Project working for the corporate team at Employment Standards branch (ESB).
- Interpreted and applied legislation in the day-to-day work.
- Working in a professional office setting and using word processing and other computer applications such as MS Word, Outlook, Excel, Teams, Skype, and Enterprise Document & Records Management System (EDRMS) in the day-to-day work.
- Experience using databases to enter, update, search, retrieve, and extract data ensuring data integrity and accuracy as mainstay for work profile.
- Assisted with the preparation and delivery of public education workshops on matters related to the program service delivery area.
Licensing and Registry Officer A014 (Temporary Assignment)
Ministry of Labour, Government of British Columbia
Victoria, Canada
07.2020 - 09.2020
- Worked on the special Variances project, was part of a team that supported employers and employees in B.C for extending the time-period for temporary layoffs.
- We reviewed applications and issued variances in accordance with the special provisions of the Employment Standards Act due to Covid pandemic.
- Helped in intake, review, and decision of lower complexity variance applications.
- Received/requested information, some of which may be confidential or quite sensitive in nature, from clients or other interested parties.
- Conduct preliminary assessments of complaints/applications, ensuring all relevant documentation is present, and follows up with requests to the client or other interested parties if any documentation is missing.
- Performed searches of various databases and other available resources to collect additional information.
- Responded to client inquiries regarding the progress of complaints/applications.
- Confirmed that decisions are compliant with legislation, regulations, and policies and are accurately recorded in program databases and records systems.
- Maintained current knowledge of legislation, regulations, and adjudication/reconsideration guidelines.
- Maintained and regularly updated records and databases to ensure ongoing compliance, and to assist with ongoing and future enforcement activities.
- Participated in the training and mentoring of new branch staff and collaborated with colleagues to share information and processes.
Operations & Financial Consultant (Part-time)
Sabri Enterprises
Victoria, Canada
07.2017 - 07.2019
- Efficiently reconciled daily and monthly deposits and other financial transactions recording compliance reports for the management and the Federal Government agencies.
- Analyzed monthly business reports, calculate taxes, and investigate discrepancies.
- Assisted in developing and managing the business plan for business growth.
- Provided support to the business owner as their designated Expense Authority, verified electronic sign-off information in accordance with company’s financial policy and guidelines.
- Was assigned point of contact was handling complaints.
- Patiently and calmly handled upset or angry customers & resolved escalated customer complaints using tact and diplomacy.
Senior Client Advisor Business Services
Royal Bank of Canada
Victoria, Canada
03.2013 - 03.2019
- Efficiently handled financial transactions (payment processing, cash handling, bill & loan payments), directly responsible for cash controls and managing the cash limits of the branch, ordered cash and foreign exchange from Bank’s Treasury as per forecasts and customer requirements.
- Worked in a high-volume public facing banking & financial environment working with cash & financial instruments like Cheques, Bank Drafts, Travelers Cheques.
- An important front-line role in providing customer / client service to a diverse public and handling or assisting in resolving their queries at first point of contact.
- Assisted the credit & adjudication team in assessing business plans for approval of credit applications.
- Also, guided business clients in developing their business plans.
- Effectively followed up with customer inquiries and service requests.
- Ensured that all the documents are filled out accurately, with focus on attention to detail.
- Patiently and calmly handled upset or irate customers using tact and diplomacy, provided client services in an emotionally charged or adversarial environment as and when needed.
- Effectively established collaborative relationships with customers by listening to them, identifying and fulfilling their financial needs with products and services of the Bank and using the bank’s financial tools efficiently.
- Trained & supervised newly recruited Client & Banking advisors about basics of banking, transactional practices, and internal software & systems.
- Responsible for protecting the Bank’s assets, complied with all regulatory, legal, and ethical requirements of the organization.
- Assisted in vigilantly researching, analyzing, and verifying the credit history reports and the personal information of clients for processing their applications while respecting their privacy and confidentiality.
- Proficiently utilized MS office (Word, Excel, and Outlook) skills in the preparation and maintenance of work records management electronically.
- Successfully completed various in-house training programs focused on enhancement of skills, customer centric services & service excellence.
- Worked on Compliance and Risk Management issues, adhered to RBC’s policies, procedures, and regulations, including privacy and confidentiality standards.
- Followed security protocols and ensured compliance with all relevant financial and legal regulations.
Client Advisor
Royal Bank of Canada
Victoria, Canada
10.2010 - 03.2013
- Working in this Client Advisor profile acted as the first point of contact for RBC clients, providing expert advice on a wide range of financial services and products.
- Main goal was to understand clients’ needs and offer tailored solutions that align with their financial goals.
- You will assist with banking transactions, problem resolution, and maintain long-term relationships with clients.
- Client Interaction and Relationship Building: Build and nurture strong, lasting relationships with clients by delivering personalized service.
- Proactively engaged with clients to understand their financial needs and provide appropriate recommendations.
- Ensure a high level of client satisfaction by addressing questions, concerns, and financial goals.
- Financial Advice and Solutions: Provide advice on personal banking products, including credit cards, mortgages, loans, investments, and savings products.
- Helped clients with day-to-day banking needs such as account inquiries, online banking, and transactions.
- Analyze clients' financial situations and recommend suitable products, services, or strategies that help meet their needs..
- Sales and Goal Achievement: Meet or exceed individual sales and service targets by actively promoting RBC products and services.
- Identify opportunities to cross-sell additional RBC offerings based on client needs.
- Maintain knowledge of RBC’s product offerings and updates to provide the best possible solutions.
- Customer Service: Ensure the accurate and efficient handling of client requests and transactions.
- Resolved client issues, and escalated concerns to the appropriate departments if needed.
- Provide clear and transparent explanations to clients regarding product features, rates, and terms.
- Team Collaboration: Work closely with other members of the branch team to achieve client satisfaction and business goals.
- Contribute to a positive and inclusive work environment by sharing insights, offering support, and learning from colleagues.
Financial Services Representative (FSR)
Vancity Credit Union
North Delta, Canada
03.2010 - 10.2010
- As an FSR, demonstrated excellence in customer service through solid communication and interpersonal skills, engaged face-to-face with credit union membership.
- Built strong relationships by learning more about members while assisting them with their banking transactions - such as cheque deposits, cash handling, bank drafts and wires.
- It involved navigating multiple computer systems, complying with processes and policies, all while having a quality conversation with members.
- I was a trusted advisor among members who valued the branch experience, came into the branch for their banking needs and sought personalized advice.
- Performed member transactions consistent with established standards so that a high level of quality service delivery is achieved.
- Identified and assessed member/prospect needs to provide appropriate products, services, and referrals.
- Applied branch service standards, policies, procedures, and controls to meet compliance requirements and mitigate risk.
- Fully leverage and utilize the technical systems available so that the service experience for the members is efficient and seamless.
- Effectively established collaborative relationships with customers by listening to them and attended to upset & irate customers, identifying and fulfilling their needs with products and services using in-house financial tools.
- Interpreted and apply legislation and policy to ensure all decisions follow current guidelines.
- Ensured all relevant documentation is present and follow up with requests from the client or other interested parties if any documentation is missing or insufficient.
Intermediate Tax Processor
National Money Mart
Victoria, Canada
12.2009 - 03.2010
- Worked in Tax processing environment where the work was to enter & check information for the Tax returns, pull tax account information from CRA, make outgoing calls to Money Mart stores for completion of Tax documentation, connecting with clients to verify information.
- Received and acknowledged submissions from clients and entered information in client’s database.
- Processed tax returns and e-filled the client’s information.
- Responsible for timely and accurate completion of tax returns with accurate and rapid data entry.
- Followed up with Money Mart stores to ensure required documentation has been sent.
- Responded to Money Mart store employees and customer’s tax-related inquiries.
Guest Services Associate/Assistant Manager
Petro Canada (Suncor Energy)
Victoria, Canada
02.2009 - 03.2010
- Cashier & Assistant Store Manager providing direct customer service, handling cash, credit card, and bank card transactions at a busy city location selling fuel and daily use items.
- Took care of front desk sales managing retail portfolio of over 100 products.
- Efficiently handled store inventory management & product ordering.
- Assisted in managing the store operations and helped with team management.
Agricultural & Rural Development Officer
AXIS Bank
, India
05.2006 - 11.2008
- Banking Officer & team leader handling portfolio of Agricultural Credit, Micro-Finance, Rural Banking, and Rural Development programs.
- Direct the overall planning, development, and administration of agricultural credit portfolio.
- Taking care of regulatory, promotional, and assistive services in rural development programs.
- Responsible for development and implementation of departmental business planning.
- Collaborated with the credit approval team in assessing business plans for various business and commercial loan clients.
- Regional liaison for the bank with government administration for general management aspects of policy development, program planning and coordination as related to assigned responsibilities; assist in the evaluation of the effect of policy and/or organizational changes and new programs.
- Review and/or revise programs in area of responsibility to ensure compliance of operations with laws, regulations, policies, plans and procedures.
- Participate in the development of budget requests and the monitoring of expenditures according to budget allocations/appropriations and recommend and/or initiate cost saving measures.
- Conducted investigations and prepare and/or review reports and related information to evaluate existing organizations, policies, procedures, and practices as related to the assigned program.
Education
Master of Science (Hons.) - Agriculture
Guru Nanak Dev University
Amritsar, India01.2005
Bachelor of Science (Hons.) - Agriculture
Guru Nanak Dev University
Amritsar, India01.2002
Senior Secondary Examination -
Khalsa College
Amritsar, India01.1996
Higher Secondary Examination -
Saint Francis School
Amritsar, India01.1994
Skills
- Creative problem-solving
- Analytical mindset
- Tech-savvy, quick learner
- Good communicator
- Positive attitude
- Ability to work in a fast-paced environment
- Multitasking
- Decision-making
- Problem solving
- Attention to detail
- Customer service skills
- Ability to handle irate clients
- Client services experience
- Ability to work independently
- Teamwork
- Relationship building
- Banking and financial operations
- Accounts receivable
- Accounts payable
- Reporting from SAP
- Reporting from the CAS Oracle suite
- Recording financial records
- Tracking financial transactions
- Verifying financial requests
- Regulatory compliance
- Auditing processes
- Adherence to the financial policy
- Preparation of capital budget spreadsheets
- Maintenance of capital budget spreadsheets
- Monitoring of capital budget spreadsheets
- Tracking capital project charges
- Reconciling budgets
- Preparing periodic reports
- Monitoring budget-to-actual results
- Flagging potential concerns
- Applying current legislation
- Performing account audits
- Following up on noncompliant cases
- Interpreting legislation
- Analyzing processes
- Recommending improvements
- Researching legal documents
- Analyzing delinquent accounts
- Assessing the risk of loss
- Assigning the priority of collection
- Dealing with sensitive information
- Proficient in Internet navigation and search skills
- Compliance with policy
- Effective communicator
- Proficient in the MS Office Suite
- Multilingual
Skills Summary
- A creative problem solver with an analytical mindset.
- Tech-savvy & quick learner.
- Excellent customer service skills.
- Ability to work independently and in a team environment.
- Comprehensive experience in banking and financial operations.
- Proficient in computer skills including MS Office Suite.
- Fluent in English, Punjabi, Hindi, and spoken Urdu.
Awards
- Distinguished Alumni Award, November 2023, Khalsa College Governing Council & Khalsa College Global Alumni Association, Amritsar-India.
- Change Maker in the field of Agro-Sciences, October 2020, Akhil Bhartiya Adivasi Vikas Parishad
Volunteer Community Work
- Board Treasurer with Indian Canada Cultural Association of Victoria (ICCA)
- Secretary General, Climate Smart Agriculture Youth Network Global (GCSAYN)
- Governing Board Member- Global Climate Smart Agriculture Youth Network (GCSAYN)
- Volunteer with Kidney Foundation of Canada, Victoria chapter.
References
Available upon Request.
Timeline
Compliance Analyst (CLK 15)
Ministry of Finance, Government of British Columbia
01.2022 - Current
Licensing and Registry Officer A014 (Temporary Assignment)
Ministry of Labour, Government of British Columbia
07.2020 - 09.2020
Trust Clerk (CLK9)
Ministry of Labour, Government of British Columbia
07.2019 - 01.2022
Operations & Financial Consultant (Part-time)
Sabri Enterprises
07.2017 - 07.2019
Senior Client Advisor Business Services
Royal Bank of Canada
03.2013 - 03.2019
Client Advisor
Royal Bank of Canada
10.2010 - 03.2013
Financial Services Representative (FSR)
Vancity Credit Union
03.2010 - 10.2010
Intermediate Tax Processor
National Money Mart
12.2009 - 03.2010
Guest Services Associate/Assistant Manager
Petro Canada (Suncor Energy)
02.2009 - 03.2010
Agricultural & Rural Development Officer
AXIS Bank
05.2006 - 11.2008
Master of Science (Hons.) - Agriculture
Guru Nanak Dev University
Bachelor of Science (Hons.) - Agriculture
Guru Nanak Dev University
Senior Secondary Examination -
Khalsa College
Higher Secondary Examination -
Saint Francis School
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