Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natasha Raj

11801 80tha Ave ,BC

Summary

Proactive Manager with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Offering 6+ years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Retail department.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

Lifemark Health
03.2023 - 07.2024
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.

Assistant Store Manager

Pet Food N More
01.2022 - 03.2023
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Sporting Goods Department Manager

Canadian Tire
05.2015 - 01.2022
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Worked with managers and advertising directors to optimize promotions.
  • Educated employees on new merchandise during seasonal workshops.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.

Guest Service Agent

Target Canada
05.2014 - 05.2015
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.

Volunteer

Surrey Memorial Hospital
01.2013 - 02.2014
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Met with other volunteers and program leaders to discuss new service opportunities.

Education

Graduate Certificate - Medical Office Administrator

Langara College
Vancouver, BC
12.2022

Associate of Applied Science - Psychology

Kwantlen Polytechnic University
Surrey, BC
06.2016

Skills

  • Creative merchandising
  • Strategic Planning
  • Team Leadership
  • Relationship building and management
  • Excellent customer service skills
  • Proficient in Medical Transcription
  • Recruitment and Training
  • Proficient Computer skills

Languages

English
Native or Bilingual

Timeline

Patient Care Coordinator

Lifemark Health
03.2023 - 07.2024

Assistant Store Manager

Pet Food N More
01.2022 - 03.2023

Sporting Goods Department Manager

Canadian Tire
05.2015 - 01.2022

Guest Service Agent

Target Canada
05.2014 - 05.2015

Volunteer

Surrey Memorial Hospital
01.2013 - 02.2014

Graduate Certificate - Medical Office Administrator

Langara College

Associate of Applied Science - Psychology

Kwantlen Polytechnic University

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Natasha Raj