Natasha Raj
Cocagne,NB
Summary
Organized and dependable candidate with over 10 + years of customer service experience. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Lifemark Physiotherapy
06.2023 - 01.2024
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
Medical Office Assistant
Pain Pro Clinic
03.2022 - 01.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sporting Goods Department Manager
Canadian Tire
05.2015 - 01.2022
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Worked with managers and advertising directors to optimize promotions.
- Educated employees on new merchandise during seasonal workshops.
- Planned and coordinated product availability for advertising and promotion purposes.
- Trained team members in successful strategies to meet operational and sales targets.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Guest Service Agent
Target Canada
05.2014 - 05.2015
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
Education
Graduate Certificate - Medical Office Administrator
Langara College
Vancouver, BC12.2022
Associate of Applied Science - Psychology
Kwantlen Polytechnic University
Surrey, BC06.2016
Skills
- Creative merchandising
- Strategic Planning
- Team Leadership
- Relationship building and management
Timeline
Patient Coordinator
Lifemark Physiotherapy
06.2023 - 01.2024
Medical Office Assistant
Pain Pro Clinic
03.2022 - 01.2023
Sporting Goods Department Manager
Canadian Tire
05.2015 - 01.2022
Guest Service Agent
Target Canada
05.2014 - 05.2015
Graduate Certificate - Medical Office Administrator
Langara College
Associate of Applied Science - Psychology
Kwantlen Polytechnic University
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