NATASHA PIERI
Toronto,ON
Summary
With over ten years of experience, I am a goal-driven Account Manager skilled in managing projects with annual budgets ranging from $1 million to $8 million. As a dedicated Account Manager, I excel in dynamic client management, resolving issues, and fostering relationships. I effectively enhance repeat business opportunities and have a track record of boosting revenue and attracting new clients.
Overview
12
12
years of professional experience
Work History
ACCOUNT MANAGER
STAPLES PROMOTIONAL PRODUCTS
Vaughan, Ontario
04.2019 - 05.2024
- Managed 8 key accounts and achieved a consistent revenue growth of 15% year over year.
- Negotiated deals with high-value clients, resulting in $30-150K order contracts
- Maintained strong relationships with key clients, resulting in a 15% increase in sales revenue over two years.
- Acted as the primary point of contact for clients, handling all inquiries and concerns in a timely and professional manner.
- Successfully negotiated and renewed quotes/orders with multiple clients, leading to a 10% increase in client order retention rate.
- Proactively identified and addressed potential issues or risks to client relationships, resulting in a 20% decrease in escalations.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
ACCOUNT CONSULTANT
STAPLES PROMOTIONAL PRODUCTS
Vaughan, Ontario
05.2016 - 03.2019
- Exceeded quarterly sales targets through effective communication of product value to clients, resulting in a 15% increase in revenue.
- Successfully increased client retention by 25% through regular communication and personalized outreach strategies with multi-level decision makers.
- Responded promptly to inquiries from existing and prospective customers regarding services offered by the company.
- Organized meetings with clients to evaluate account performance, share market insights, and outline future achievements.
- Succeeded in building strong partnerships with third-party vendors, resulting in cost-effective procurement of essential items for clients.
- Created and implemented promotional campaigns for specific promotional products or services.
PROJECT COORDINATOR INVOICE MANAGEMENT SPECIALIST
IBM CANADA
Markham, Ontario
08.2012 - 05.2015
- Managed a $2 million per quarter account portfolio.
- Managed and optimized global team's processing activities to ensure smooth operations and maximize efficiency
- Achieved goals in project reconciliation practices and showcased expertise in manipulating and accurately entering data while working closely with the Program Manager.
- Providing exceptional customer service by handling and resolving client disputes efficiently
- Managed and resolved financial inconsistencies in accounts using Excel, resulting in successful recovery of revenue.
- Achieved effective communication of financial data by delivering concise reports and meeting minutes to support decision-making for management and project teams.
Education
Some College (No Degree) - BUSINESS AND MARKETING
George Brown College
Toronto, ON05-2002
Skills
- Sales Solutions Oriented
- Strategic and Driven
- Strong Communication / Customer Service
- Account Development / Management
- Salesforce / Slack / Mondaycom
- Project Management
- Microsoft Office Applications
- Organized and Prioritization
Timeline
ACCOUNT MANAGER
STAPLES PROMOTIONAL PRODUCTS
04.2019 - 05.2024
ACCOUNT CONSULTANT
STAPLES PROMOTIONAL PRODUCTS
05.2016 - 03.2019
PROJECT COORDINATOR INVOICE MANAGEMENT SPECIALIST
IBM CANADA
08.2012 - 05.2015
Some College (No Degree) - BUSINESS AND MARKETING
George Brown College
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