Ademola Amoo
Ottawa,Canada
Summary
Expert in sales and customer relationship management across various environments. Proven communication, negotiation, and strategic planning skills drive success in sales roles. Achieved notable increases in customer satisfaction and loyalty through effective sales tactics. Contributed to substantial growth in client base and revenue by identifying new opportunities and optimizing sales processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager
META
Ottawa, Ontario
02.2025 - Current
- Analyzed market trends to identify growth opportunities for clients.
- Developed strategic account plans aligned with client goals.
- Managed client relationships to ensure satisfaction and retention.
- Delivered presentations to clients on product features and benefits.
- Resolved client issues promptly to maintain positive relationships.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- De-escalated customer interactions by providing alternative solutions to issues.
- Coordinated cross-functional teams to enhance service delivery.
- Maintained accurate records of all customer interactions in the CRM system.
- Created comprehensive reports on account performance and presented them to senior management.
- Generated leads through cold calling activities.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
SALES MANAGER
Cellcom
Ottawa, Ontario
06.2021 - 01.2025
- Developed reporting infrastructure for sales KPIs, resulting in an 88% improvement in customer conversion rate.
- Increased quality leads to building tools to identify prospective customers.
- Identified gaps in the sales funnel and actively monitored KPIs, commission incentives, and mentored sales team representatives daily.
- Managing recruiting, training, and providing professional development for sales representatives.
- Designed and implemented a strategic sales plan that expands the company’s customer base and ensures its strong presence.
- Cultivated relationships with potential customers, identifying needs, and gaining excellent feedback on 99% of customer reviews.
- Manage a team of 5 or more sales representatives and account executives, provide support during high-level consultations or high-traffic seasons, and identify opportunities to improve performance, resulting in a 90% increase in sales revenue in 2022, with an average close rate of 70%.
- Led sales team in achieving quarterly revenue targets and strategic goals.
- Developed training programs to enhance product knowledge and sales techniques.
- Collaborated with marketing to create effective promotional materials and campaigns.
- Analyzed market trends to identify new business opportunities and customer needs.
- Conducted performance evaluations to provide feedback and support employee development.
- Coordinated cross-departmental efforts to streamline operations and improve efficiency.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Sales Consultant
Bell Canada
Ottawa, Ontario
03.2020 - 06.2021
- Identify and solicit potential clients.
- Build a market position by locating, developing, negotiating, and closing business relationships.
- Maintain an updated database in Salesforce, including all activities, partners, and opportunities.
- Develop, implement, and report on marketing plans and sales strategies to achieve business goals.
- Provide input into product design, where products or services must be tailored to suit clients' needs.
- Consult clients after the sale to resolve problems and to provide ongoing support.
- Assess market conditions, competitors' activities, and develop an awareness of emerging market trends.
- Engaged customers to understand their telecommunications needs and preferences.
- Provided tailored product recommendations based on customer requirements and budget.
- Demonstrated product features to enhance customer understanding and satisfaction.
- Maintained knowledge of current promotions and service offerings for effective sales support.
- Assisted in resolving customer inquiries and concerns to ensure a positive experience.
- Collaborated with team members to achieve sales goals and improve service delivery.
- Utilized customer relationship management tools to track interactions and follow-ups.
YOUTH COMMUNITY PROGRAM INSTRUCTOR
YMCA
Oakville, Ontario
09.2019 - 12.2020
- Coordinate and deliver youth community programs at various locations.
- Responsible for assisting with maintaining attendance and statistical information.
- Develop and sustain positive relationships with staff, volunteers, and community partners.
- Compile participant feedback during program operation.
- Delivered instruction using various teaching methods and resources to enhance learning.
- Facilitated group discussions to promote collaboration and critical thinking among students.
- Coordinated with staff to ensure program alignment with institutional goals and standards.
- Mentored junior instructors, providing support and guidance in teaching practices.
- Organized workshops and training sessions to enhance instructor skills and knowledge.
- Evaluated program effectiveness and provided recommendations for continuous improvement.
- Managed classroom behavior in accordance with established rules.
- Encouraged students to be understanding of different perspectives through interactive discussions.
- Counseled students regarding academic issues such as study habits or mastery of subject matter.
- Organized and led activities designed to promote physical, mental, and social development.
CUSTOMER LOGISTICS COORDINATOR
Kimberly Clark
Milton, Ontario
03.2019 - 03.2020
- Perform inventory instructions for outgoing and incoming company products.
- Document materials and supplies disposition.
- Record the units delivered and the location of the units.
- Packaging and transfer of consumer goods.
- Coordinated logistics processes to ensure timely product delivery across multiple locations.
- Managed inventory levels and implemented tracking systems for improved accuracy.
- Collaborated with suppliers to streamline shipping schedules and reduce delays.
- Assisted in developing transportation strategies to optimize cost and efficiency.
- Maintained documentation for shipments, ensuring compliance with regulations.
- Communicated regularly with internal teams to align on project timelines and expectations.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
Assistant Manager
Ebony Fashion Limited
Lagos, Nigeria
01.2007 - 08.2017
- Developed and implemented a performance improvement program.
- Oversee accounts receivable, accounts payable, and processed payroll.
- Monitored staff productivity while adhering to policies and business initiatives.
- Assist the store manager with recruitment and training.
- Supported team in daily operations and strategic planning initiatives.
- Coordinated marketing campaigns to enhance brand visibility and engagement.
- Assisted in managing inventory levels and stock replenishment processes.
- Trained new employees on company policies and operational procedures.
- Facilitated communication between departments to streamline workflow and collaboration.
- Implemented customer feedback systems to improve service effectiveness and satisfaction.
- Oversaw scheduling and staff assignments to optimize workforce productivity.
- Analyzed sales data to inform decision-making and strategic planning efforts.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
DIGITAL MARKETING CONSULTANT
RINGIER GHANA LIMITED
Accra, Ghana
06.2015 - 12.2016
- Managing the day-to-day running of the company’s social media accounts.
- Converting an online audience into subscription members, and campaign supporters.
- Developing a social media presence across a range of campaigns on all companies' social media platforms.
- Clearly define, develop, and execute a search engine optimization (SEO) content strategy for a business that supports and extends marketing initiatives.
- The built process around Search Engine Optimization (SEO) best practices creates roaming material and advocates for other teams (Marketing, Content, PR, and Social) within the organization.
- Developed comprehensive digital marketing strategies for various platforms.
- Analyzed market trends to inform campaign direction and client recommendations.
- Collaborated with design teams to create engaging online content and visuals.
- Managed client relationships, ensuring effective communication and service delivery.
- Conducted SEO audits to optimize website performance and visibility online.
- Implemented social media campaigns to enhance brand awareness and engagement.
- Evaluated campaign performance using analytics tools to refine strategies effectively.
- Optimized website content for search engine optimization purposes.
- Utilized Twitter and Facebook to promote products, services and content.
- Managed search engine accounts for clients and implemented multiple marketing services across platforms while growing client accounts.
- Developed marketing packages involving web design, remarketing campaigns, key phrase packages, and new media advertising campaigns to increase search engine optimization for clients.
- Selected and edited images to align with brand image.
INTERNSHIP
GHANA HOME LOANS
Accra, Ghana
05.2013 - 05.2014
- Engaged one-on-one with customers, and explained in detail the company’s products and services.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Supervised weekly surveys directed at teaching people how to get mortgages and home loans.
- Proctored biweekly questionnaires, including e-newsletters, posters, and forms, to generate feedback from customers and create new clientele.
Education
Meta Certified Digital Sales Certificate -
Meta
Ottawa, ON02-2025
Microsoft 365 Co-pilot Certificate -
Linkedln
Online07-2024
Generative A.I Certificate -
Linkedln
Online04-2024
Artificial Intelligence For Business -
Linkedln
Online04-2024
Bachelor of Arts - Sociology
University of Ghana
Accra, Ghana11-2014
GED -
D’IVY College
Lagos, Nigeria01-2007
Microsoft Office Certificate -
NIIT
Lagos, Nigeria01.2006
Skills
- Communication
- Public speaking
- Writing
- Digital literacy
- Teamwork
- Time management
- Microsoft Office Professional Suite
- Sales forecasting
- CRM system administration
- Revenue growth strategies
- Market analysis
- Strategic account planning
- Client relationship management
- Customer retention strategies
- Lead generation techniques
- Performance reporting
- Effective communication
- Problem solving
- Team leadership
- Managing advertising packages
- Weekly payroll
- Issue resolution
- Business needs assessment
- New account creation
- Campaign execution
- Regional accounts
- Sales expertise
- Networking skills
- Invoice balancing
- Marketing
- Client relations
- Researched sales leads
- Sales force training
- Account development
- Operations
- Account management
- Sales meetings and orientations
- Event planning
- Compliance requirements
- Sales solutions
- Upsell opportunities
- Proficient in generative AI
- Cold calling
- CRM proficiency
- CRM systems
- Territory management
- Sales development
- Customer satisfaction
- Qualifying leads
- Client acquisition
- Goal oriented
- Staff management
- Schedule management
- Coordinating documents
- Strong lead development skills
- Collaborating with designers
- Coordinating paperwork
- Client meetings
Affiliations
- Semi-Pro Soccer Player
- Best Sales Team March Madness (Cellcom)
Accomplishments
- Vice-President Administration (International Students Association)
- International Volunteer UNICEF
- Community Volunteer (Food for Life)
Certification
- Meta Certified Digital Sales
- Microsoft 365 Copilot Certificate
- Generative A.I certificate
- Artificial Intelligence for Business
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Account Manager
META
02.2025 - Current
SALES MANAGER
Cellcom
06.2021 - 01.2025
Sales Consultant
Bell Canada
03.2020 - 06.2021
YOUTH COMMUNITY PROGRAM INSTRUCTOR
YMCA
09.2019 - 12.2020
CUSTOMER LOGISTICS COORDINATOR
Kimberly Clark
03.2019 - 03.2020
DIGITAL MARKETING CONSULTANT
RINGIER GHANA LIMITED
06.2015 - 12.2016
INTERNSHIP
GHANA HOME LOANS
05.2013 - 05.2014
Assistant Manager
Ebony Fashion Limited
01.2007 - 08.2017
Meta Certified Digital Sales Certificate -
Meta
Microsoft 365 Co-pilot Certificate -
Linkedln
Generative A.I Certificate -
Linkedln
Artificial Intelligence For Business -
Linkedln
Bachelor of Arts - Sociology
University of Ghana
GED -
D’IVY College
Microsoft Office Certificate -
NIIT
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