Summary
Overview
Work History
Education
Skills
Certification
References
Training
Languages
Timeline
Generic

Natasha Paul

Summary

Patient service-oriented Pharmacy Intern/International Pharmacy Graduate (Under the direct supervision of Registered Pharmacist) with Bachelor of pharmacy degree with over 10 years of experience. Strong background in patient medication therapy management and clinical pharmacology. Excellent track record of maintaining positive relationships with patients, health care professionals, medical organizations and insurance providers. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant/International Pharmacy Student

Rexall Pharmacy
11.2014 - Current
  • Assisting Pharmacist
  • Processing and dispensing prescriptions
  • Handling and reconciling the order.
  • Greeting customers
  • Answering phone calls under the direct supervision of Pharmacist.
  • Follow ups on medication reviews under the direct supervision of Pharmacist.
  • Providing drug information under the direct supervision of Pharmacist
  • Developing a patient care plans under the direct supervision of Pharmacist.
  • Providing info on medical devices use under the direct supervision of Pharmacist.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Verified order information against computer database.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Received incoming supplies and stocked in correct locations.
  • Updated computer system with current customer, payment and inventory information.
  • Supported operations with filing, copying and faxing.
  • Completed and filed documentation for insurance, store and liability purposes.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Answered questions regarding medication instructions and usage.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Generated labels for prescriptions and maintained accurate records.
  • Verified patient information to correctly dispense medications.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Re-stocked shelves with prescribed medications and health care products.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Input patient information into computer system for prescription orders.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Greeted customers at counter and provided excellent customer service.
  • Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Counseled patients on new medications and OTC products.
  • Assisted pharmacist in final review of filled prescriptions.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Used pharmacy software to enter prescription and insurance information.
  • Monitored inventory levels and notified pharmacist of items requiring reorder.
  • Effectively prioritized tasks and organized workflow to increase efficiency.

Pharmacy Intern

Sobeys
04.2023 - 04.2024
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Assisted pharmacist in final review of filled prescriptions.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Used pharmacy software to enter prescription and insurance information.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Counseled patients on new medications and OTC products.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Followed department policies, procedures and best practices for pharmacy operations.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
  • Monitored inventory levels and notified pharmacist of items requiring reorder.
  • Reconstituted oral liquids.
  • Counseled patients regarding proper intake of medications.
  • Answered telephone promptly and offered friendly, helpful service to customers.
  • Assisted with inventory control, maintained levels, checked invoices and entered inventory information into computer.
  • Reinforced safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management.
  • Reported safety risks or issues and illegal activity.

Supervisor

Tim Horton's
04.2012 - 11.2013
  • Cash register handling customer problem solving.
  • Cash out and verify the till at the end of shift.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Monitored workflow to improve employee time management and increase productivity.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Achieved results by working with staff to meet established targets.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.

Registered Pharmacist

Apollo hospital
08.2009 - 01.2011
  • Preparing, Checking and dispensing the drug prescriptions.
  • Worked in all department- stocking including Pharmacy department, claim, in stock.
  • Preparing compounds and checking the compounds.
  • Supervising the pharmacy interns
  • Checking the prescriptions
  • Providing Counseling on medications.
  • Developing MAR (Medication Assessment review)
  • Customer service
  • Maintaining inventory
  • Dispensing and blister packaging of drugs

Education

Post-Graduate Diploma in Project Management -

Humber College
Etobicoke, ON
01.2012

Bachelor of Pharmacy -

Punjab Technical University
Jalandhar, India
01.2009

Skills

  • Knowledge of preparing mixtures/compounding and operating automated systems
  • Solid understanding of managing inventory
  • Efficiently performing clerical functions
  • Good understanding of counting, packaging and labeling pharmaceutical products
  • Excellent knowledge of medical terminology
  • Proven ability to work with supervision, ie, develop patient care plans, follow ups on medication review, develop a drug utilization report, providing knowledge on medications under the direct supervision of Pharmacist
  • Exceptional organization skills
  • Profound ability to work in a fast-paced environment
  • Good team player
  • Adhere to safe working environment
  • Working knowledge of Microsoft office tools, pharmacy software's like: Propel, Nexyys, Kroll, RTI Kroll, Healthwatch, etc
  • Interpreting orders
  • Supply Restocking
  • Order documentation
  • POS System Operation
  • Receiving incoming supplies
  • Verifying orders
  • Insurance collaboration
  • Drug Inventory Control
  • Insurance Verification
  • Medication labels
  • Pharmaceutical Calculations
  • Organizing supplies
  • Regulatory Compliance
  • Processing payments
  • Secure storage of medications
  • Insurance Billing
  • Patient Counseling
  • Document filing
  • Medication Dispensing under direct supervision
  • Resolving Complaints

Certification

  • Emergency First Aid, HCP
  • CPR (level C), HCP
  • Injectable Medications and Vaccine Administration Certified

References

Available on request

Training

6 months training during bachelor’s Degree, Acme Pharmaceutical pvt. Ltd., India

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Pharmacy Intern

Sobeys
04.2023 - 04.2024

Pharmacy Assistant/International Pharmacy Student

Rexall Pharmacy
11.2014 - Current

Supervisor

Tim Horton's
04.2012 - 11.2013

Registered Pharmacist

Apollo hospital
08.2009 - 01.2011

Post-Graduate Diploma in Project Management -

Humber College

Bachelor of Pharmacy -

Punjab Technical University

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Natasha Paul