Natasha Korney
Calgary,Alberta
Summary
Dynamic professional with a strong work ethic and a track record of success in client engagement through effective communication and luxury service. Expertise in contract management and team collaboration, consistently delivering exceptional results while enhancing customer satisfaction. Quick learner with adaptability to diverse needs, ensuring seamless service delivery.
Overview
18
18
years of professional experience
Work History
Peer Support Worker
Families Matter Society
Calgary, Alberta
02.2023 - Current
- Delivered emotional support to perinatal mothers through consistent and empathetic communication.
- Conducted regular check-ins via phone and video call.
- Shared personal recovery stories to model self-care and demonstrate healing potential.
- Guided mothers on evidence-based wellness practices like nutrition and stress management.
- Connected mothers with community resources such as food banks and specialized services.
Professional Dancer
Decidedly Jazz Danceworks
09.2012 - Current
- Rehearsed and exercised to prepare for performances in various media formats.
- Performed live for audiences and in television, film, and music video productions.
- Studied, created, and interpreted choreography while engaging in discussions.
- Acquired additional skills in singing and acting to enhance performance versatility.
- Educated children about origins of Jazz music and dance through teaching dance.
- Contributed to dance development and promotion via residencies, touring, and site-specific performances.
Server
Saltlik Steakhouse
04.2017 - 12.2017
- Ensured guests received exceptional, fast and friendly service
- Strived to provide anticipatory service
- Communicated effectively with kitchen staff and team to make them aware of the customer’s dietary retractions or special requests.
- Able to provide menu suggestions by sharing my knowledge of the menu and matching it with the preferences of the customer.
Butler, Social Events Coordinator
Azuridge Estate Hotel
Alberta, Alberta
03.2014 - 04.2017
- Achieved rapid advancement from Banquet Server to Butler to Social Events Coordinator within three years.
- Created proposals addressing daily inquiries to enhance client engagement.
- Negotiated contracts while upselling services to deliver luxury experiences for guests.
- Assisted General Manager in developing weekly promotions to boost sales volumes.
- Facilitated and led internal and external events, ensuring seamless execution.
- Communicated client expectations effectively across all departments for each event.
Contract Administrator
TC Energy
Calgary, Alberta
02.2010 - 08.2012
- Managed contract documentation to ensure compliance with company policies and regulations.
- Coordinated with internal teams for timely contract execution and delivery.
- Reviewed contract terms to identify risks and align with business objectives.
- Developed standardized contract templates to streamline processes across departments.
- Maintained organized records of all contracts for accessibility and reference.
- Provided updates on contract process statuses to upper management and key stakeholders.
- Checked and updated database information for accuracy, ensuring current record maintenance.
Sales Representative
Westco Communications - Telus Independent Dealer
Calgary, Alberta
08.2007 - 03.2009
- Engaged customers to assess communication needs and preferences.
- Presented product features and benefits to improve customer understanding.
- Managed inventory to ensure product availability for customers.
- Resolved customer inquiries and issues promptly and professionally.
- Cultivated key customer relationships, driving increased sales.
- Addressed inquiries from prospective customers about product features and services offered.
Education
Bachelor of Arts - Psychology
Athabasca University
Athabasca05-2027
Bachelor of Arts - Dance
University of Calgary
Calgary, AB04.2013
Skills
- Knowledge acquisition and leadership
- Influencing and motivation
- Politeness and helpfulness
- Critical thinking and decision-making
- Luxury service and timeliness
- Client engagement
- Team collaboration
- Customer satisfaction strategies
- Adaptability and learning
- Constructive feedback
- Dedication and ambition
- Strong work ethic
- POS system proficiency
References
Available upon request
Awards And Nominations
- Vicki Adams Willis Entrance Award in Dance, University of Calgary, Scholarship
- White Hat Award Nominee, Best Customer Service, 2016, Tourism Calgary
- Obsidian Award Nominee, Dancer of the Year, 2015
- Multi-grant recipient, Dancer Transition Resource Center
Timeline
Peer Support Worker
Families Matter Society
02.2023 - Current
Server
Saltlik Steakhouse
04.2017 - 12.2017
Butler, Social Events Coordinator
Azuridge Estate Hotel
03.2014 - 04.2017
Professional Dancer
Decidedly Jazz Danceworks
09.2012 - Current
Contract Administrator
TC Energy
02.2010 - 08.2012
Sales Representative
Westco Communications - Telus Independent Dealer
08.2007 - 03.2009
Bachelor of Arts - Psychology
Athabasca University
Bachelor of Arts - Dance
University of Calgary