Paula Thompson

Work History

Peer Support Worker

St.Stephen's House

Toronto/, ON

10.2021 - Current

Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
Attended classes and seminars to enhance knowledge of equipment and operating systems.
Increased awareness of and supported participation in self-help and advocacy organizations.
Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
Served as resource to support help desk requests.
Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
Transported individuals to medical appointments and support meetings whenever needed.
Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.

Client Service Representative

Avon Canada

Old Toronto, ON

09.2017 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
Resolved concerns with products or services to help with retention and drive sales.
Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Introduced clients to available online resources and services to increase convenience.
Described product highlights and benefits to help guide purchasing decisions.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Connected with clients through consultative sales strategies to understand and address requirements.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Increased efficiency and team productivity by promoting operational best practices.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Maintained up-to-date knowledge of product and service changes.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Delivered prompt service to prioritize customer needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Recommended products to customers, thoroughly explaining details.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Provided ongoing guest service.
Investigated and resolved customer inquiries and complaints quickly.
Managed timely and effective replacement of damaged or missing products.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Optimized customer support by establishing collaborative service environment.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Met customer call guidelines for service levels, handle time and productivity.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Educated customers about billing, payment processing and support policies and procedures.
Exhibited high energy and professionalism when dealing with clients and staff.
Trained new personnel regarding company operations, policies and services.
Promptly responded to inquiries and requests from prospective customers.
Effective liaison between customers and internal departments.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Communicated professionally with colleagues, freelancers and clients.
Promoted available products and services to customers during service, account management and order calls.

Home Support Worker

Ingrid Helfer

Toronto, Ontario

01.2016 - 12.2018

Assisted disabled clients to support independence and well-being.
Monitored progress and documented patient health status changes to keep care team updated.
Supervised daily activities and provided assistance to staff.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Provided transportation and appointments management.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Assisted with daily living activities, running errands and household chores.
Monitored clients' overall health and well-being and noted significant changes.
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Administered prescribed medications under direction of physician.
Followed nutritional plans to prepare optimal meals.
Completed entries in log books, journals and care plans to accurately document and report patient progress.
Liaised with key accounts to deliver targeted administrative household support.
Guided patients to restroom to support bladder and bowel relief requirements.
Entrusted to handle confidential and sensitive situations in professional matter.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Completed regular check-ins and progress report for each client.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Summary

Overview

Work History

Peer Support Worker

Client Service Representative

Home Support Worker

Education

Diploma In Mental Health Studies - Mental Health Studies

Graduate Certificate - Naloxone Certificate

Graduate Certificate - First Aid And CPR

Advanced Diploma - Social Services Worker

Skills

Timeline