Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Abdool

218- 40 County Court Blvd Brampton,Canada

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Maxwell Automotive Inc.
Brampton, Ontario
03.2023 - Current
  • Obtained quotes from suppliers and generated accurate estimates, increasing sales conversion rates.
  • Managed customer transactions with efficiency to enhance service quality.
  • Handled a three-line phone system to ensure prompt communication with customers and technicians.
  • Coordinated work orders among technicians, improving service response times.
  • Facilitated vehicle pick-ups and drop-offs for repairs, reducing customer wait times.
  • Collaborated with accounting on outstanding payments to maintain financial accuracy.
  • Led organization and completion of annual inventory count, ensuring compliance and accuracy.

Customer Service Representative

Speedy Transport Group Inc.
Brampton, Ontario
08.2021 - 11.2022
  • Scheduled delivery appointments and arranged pick-up requests for over 200 client accounts weekly, enhancing operational workflow.
  • Communicated with customs brokers to expedite clearance processes.
  • Responded to customer inquiries within a 24-hour timeframe, maintaining a high customer satisfaction rate.
  • Reviewed and submitted customs documents to brokers, ensuring compliance and documentation accuracy.
  • Supported both inbound and outbound teams across five terminals with documentation follow-ups, preventing shipping delays.
  • Organized and executed social events, fostering team collaboration and morale.
  • Authored Standard Operating Procedures (SOPs) for new internal software systems, enhancing user training efficiency.

Customer Service Representative

National Logistic Services
Mississauga, Ontario
07.2017 - 10.2020
  • Acknowledged all customer inquiries within 30 minutes, ensuring timely follow-up until resolution.
  • Served as the main point of contact between warehouse associates, management, and clients, streamlining communication.
  • Conducted production meetings in the absence of management, enhancing team coordination.
  • Acted as Secretary for the Health and Safety Team and co-chair for the Social Committee, contributing to a positive workplace culture.
  • Participated in bi-weekly client calls, effectively communicating current issues and ensuring proactive solutions.
  • Assisted in training new customer service representatives across multiple locations.

Customer Service Representative

AlarmForce Industries Inc.
Toronto, Ontario
07.2015 - 09.2017
  • Surpassed a monthly quota of 1,700 calls, earning consistent performance bonuses and high customer satisfaction.
  • Managed incoming billing inquiries, payments, and refunds, improving resolution times by 20%.
  • Handled a high volume of calls, maintaining service quality through effective time management and customer engagement.
  • Demonstrated professionalism and quality service, building rapport with customers and enhancing brand loyalty.

Education

Paralegal Diploma -

Sheridan College
Brampton, Ontario
01.2013

Ontario Secondary School Diploma (OSSD) -

Ascension of Our Lord Secondary School
Mississauga, Ontario
01.2010

Skills

  • Client satisfaction management
  • Prioritization and organization
  • High-volume call handling
  • Efficiency under pressure
  • Customer service systems
  • Leadership and communication
  • Team collaboration
  • Training and development
  • Problem-solving
  • Data entry

Timeline

Administrative Assistant

Maxwell Automotive Inc.
03.2023 - Current

Customer Service Representative

Speedy Transport Group Inc.
08.2021 - 11.2022

Customer Service Representative

National Logistic Services
07.2017 - 10.2020

Customer Service Representative

AlarmForce Industries Inc.
07.2015 - 09.2017

Paralegal Diploma -

Sheridan College

Ontario Secondary School Diploma (OSSD) -

Ascension of Our Lord Secondary School

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Natasha Abdool