Liam Finn
Toronto,ON
Summary
Dynamic recreation professional with extensive experience in regional management and team leadership, dedicated to delivering exceptional results. Expertise in strategic planning, operations management, and innovative problem-solving within fast-paced environments. Recognized for adaptability and dependability, consistently leading teams to optimize processes and achieve organizational goals. Committed to leveraging skills to contribute to the success of future initiatives, inspiring teams to excel, and fostering a culture of continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Regional Director
Pedalheads | Swim, Bike, Trail & Soccer Camp
07.2023 - Current
- Increased regional revenue by 25% through targeted business initiatives and customer feedback improvements
- Managed scheduling and resource allocation to optimize camp operations across multiple locations.
- Developed and implemented operational strategies to enhance camp programs and participant engagement.
- Led training sessions for staff, fostering skill development and team cohesion.
- Trained and onboarded 59+ employees, improving operational efficiency across multiple sites
- Expanded program reach by collaborating with marketing on community events and school presentations.
- Resolved employee and customer issues weekly, boosting satisfaction scores
- Led planning, donation procurement, and scheduling for promotional and charitable initiatives
- Managed contracts, staffing budgets, and equipment inventory regionally.
- Oversaw camp safety standards and training across all locations.
- Proficient in Microsoft Word, PowerPoint, SharePoint, Excel, and ADP.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Developed training programs to strengthen staff skills and operational knowledge.
- Analyzed regional performance data to identify areas for improvement and growth.
- Analyzed customer feedback data to identify areas of improvement in service delivery.
- Conducted regular meetings with staff to review progress on goals and objectives.
- Reviewed monthly financial statements for accuracy and completeness.
- Resolved customer issues or escalated them when appropriate.
- Identified potential opportunities for new business initiatives within the region.
Program Manager
Hofors HC Sports & Entertainment
06.2021 - 08.2023
- Coordinated logistics for sporting events, ensuring timely execution and compliance with safety regulations.
- Negotiated contracts with vendors, securing favorable terms and cost savings for the organization.
- Developed marketing strategies to enhance program visibility and engage local communities.
- Mentored staff on best practices, fostering a culture of continuous improvement and professional development.
- Implemented performance metrics to evaluate athlete progress and program effectiveness.
- Cultivated partnerships with sponsors to secure funding and support for athletic initiatives.
- Assess program impact through quality assurance, evaluation, data collection, and research
- Plan and optimize programs using measurement-based outcomes, ensuring they effectively support children and youth in various settings
- Ensuring participants build skills and achieve meaningful growth through recreational programming
- Managed budgets and resource allocation for various sports and entertainment projects.
- Oversaw recruitment and training of staff for event management and operations.
- Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
- Evaluated program performance using feedback to drive continuous improvement efforts.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Recreation Assistant
City Of Hofors
06.2019 - 05.2021
- Facilitated engaging recreational programs for diverse community groups.
- Coordinated scheduling for various programs and activities, maximizing facility usage and accommodating diverse needs.
- Facilitated group activities that promoted teamwork and social interaction among participants.
- Implemented feedback mechanisms to enhance program offerings based on participant input.
- Managed inventory of recreational equipment, ensuring availability and proper maintenance.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Responded to public inquiries to provide information about programs and facilities.
- Handled registration processes efficiently, streamlining operations for both staff and patrons alike.
- Trained new staff members on department policies and procedures, promoting consistency across the team.
Director Of Personal Training
LA Fitness
02.2017 - 06.2019
- Improved overall gym revenue by upselling personal training packages and promoting additional services such as group classes, nutrition counseling, and virtual personal training.
- Exceeded monthly revenue and training goals.
- Increased personal training retention through consistent follow-ups, progress tracking, and adjusting workout plans accordingly.
- Led team of personal trainers to achieve client retention and satisfaction goals.
- Recruited interviewed, hired, and onboarded new personal trainers by identifying individuals who demonstrated strong work ethic, passion for health and fitness, and excellent communication skills.
- Conducted comprehensive fitness assessments for new clients to determine baseline measurements and establish appropriate exercise programs based on individual needs.
- Collaborated with membership management to design promotional campaigns, boosting membership enrollment.
- Addressed client concerns with empathy and understanding, ensuring prompt resolutions to maintain high levels of satisfaction.
- Streamlined personal training operations by implementing efficient scheduling systems and improving communication channels between trainers and clients.
- Conducted performance evaluations for staff, ensuring high standards of service delivery.
- Developed a successful team of personal trainers by providing ongoing mentoring, coaching, and professional development opportunities.
- Fostered a positive work culture among personal training staff by organizing team-building activities, celebrating achievements, and encouraging open communication channels for feedback and suggestions.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
Assistant Personal Training Director
Equinox
03.2016 - 02.2017
- Coordinated personal training programs to enhance client engagement and retention.
- Developed staff training materials to improve instructional techniques and service delivery.
- Monitored fitness assessments and goal progress for personalized client feedback.
- Led team meetings to discuss performance metrics and strategic initiatives for growth.
- Fostered strong relationships with clients, enhancing satisfaction through tailored support and guidance.
- Created a positive atmosphere within the gym by fostering strong relationships between staff members and clients.
- Assisted in reducing member attrition rates through attentive support services and prompt resolution of member concerns.
- Enhanced client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
- Improved team productivity by conducting regular staff meetings and implementing ongoing training opportunities for personal trainers.
- Cultivated a supportive environment that encouraged clients to reach their full potential by celebrating achievements and discussing setbacks openly.
- Assisted in the development of new group exercise offerings based on member feedback, expanding the gym''s class options for a more diverse experience.
Sales Account Executive
Salming Hockey
01.2015 - 02.2017
- Developed strong client relationships to enhance customer loyalty and retention.
- Implemented effective upselling techniques to maximize revenue from existing customers.
- Executed strategic sales plans to achieve quarterly revenue targets and drive growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Analyzed market trends to identify new business opportunities and adapt sales strategies.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Conducted presentations and product demonstrations to showcase solutions effectively to clients.
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Managed sales cycle to maintain solid customer base.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Conducted regular sales presentations to showcase company offerings and demonstrate product value.
- Increased sales revenue by establishing and nurturing long-term client relationships.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Exceeded sales targets consistently through strategic planning and execution.
Sports Camp Leader
SK8ON Hockey School
08.2015 - 08.2020
- Led daily activities and sports programs for youth participants, ensuring safety and engagement.
- Developed and implemented structured lesson plans to enhance skill development and teamwork.
- Organized team-building exercises that promoted leadership skills among campers.
- Coordinated logistics for camp events, including scheduling, resource allocation, and participant registration.
- Evaluated camper progress and provided constructive feedback to support individual growth objectives.
- Cultivated positive relationships with parents through regular updates on camper experiences and achievements.
- Trained new staff members in camp procedures, policies, and teaching methods to maintain consistent high-quality instruction.
- Adapted sports activities for various skill levels, ensuring all campers were engaged and challenged appropriately.
- Managed daily operations of the sports camp, including scheduling, equipment maintenance, and budgeting.
- Provided regular feedback to campers on their progress, helping them build confidence in their abilities while identifying areas for improvement.
- Motivated campers to challenge themselves through goal-setting exercises and individualized coaching sessions.
Education
Diploma - Recreation And Leisure Studies
Uppsala University
Uppsala, Sweden04-2016
Skills
- Workflow efficiency skills
- Team skill enhancement
- Client satisfaction management
- Strong interpersonal skills
- Team development
- Team management
- Client engagement
- Effective sales strategy development
- Strategic creativity
- Conducting effective meetings
- Strategic partnership development
- Strategic business development
- Collaborative teamwork
- Analytical problem-solving
- Meticulous attention to detail
- Effective time management
Accomplishments
- Raised regional Net Promoter Score (NPS) to 80%
- Improved Customer Satisfaction Score (CSAT) to 9.40/10
- Professional Hockey Player in Hofors, Sweden
- Increased personal training revenue by 25% in first two months at Equinox
- Boosted client retention at Equinox by 33%
- Received Mayor’s Achievement Certificate
- Recognized volunteer supporting disadvantaged communities
Languages
English
Certification
- Master Trainer Certification
- First Aid and CPR Certification
- Strength and Conditioning Coach
- NCCPT Personal Training High Performance Certification
Timeline
Assistant Regional Director
Pedalheads | Swim, Bike, Trail & Soccer Camp
07.2023 - Current
Program Manager
Hofors HC Sports & Entertainment
06.2021 - 08.2023
Recreation Assistant
City Of Hofors
06.2019 - 05.2021
Director Of Personal Training
LA Fitness
02.2017 - 06.2019
Assistant Personal Training Director
Equinox
03.2016 - 02.2017
Sports Camp Leader
SK8ON Hockey School
08.2015 - 08.2020
Sales Account Executive
Salming Hockey
01.2015 - 02.2017
Diploma - Recreation And Leisure Studies
Uppsala University