Natanya Cyrus
Mississauga,ON
Summary
Dedicated call center representative with years of experience in customer service, skilled in resolving complaints and building rapport, and consistently achieving high customer satisfaction ratings through quality support.
Overview
6
6
years of professional experience
Work History
Call Centre Representative
KGS Research
Toronto, ON
06.2024 - Current
- Initiated 300+ daily outbound calls to prospective clients, while delivering exceptional customer service, and handling sensitive information with care.
- Conducted phone surveys to assess public opinions on various political and social issues.
- Scheduled call-back appointments with potential participants for follow-up interviews or research studies.
- Maintained consistent completion of 20 to 30 surveys per week for qualitative research purposes.
Call Center Representative
24-7 Intouch
09.2022 - 02.2024
- Maintained up-to-date knowledge of Apple products and service changes.
- Acted as the first point of contact and set appointments for over 50 prospective clients daily.
- Promoted available products and services to customers during service, account management, and order calls.
- Processed debit and credit card, and electronic check payments.
Retail Sales Associate
Nespresso Boutique
Burlington, Ontario
09.2019 - 09.2022
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Promoted special offers and events by engaging with over 100 customers daily on the sales floor, driving awareness of promotions.
- Processed transactions efficiently using point-of-sale systems, minimizing customer wait times at checkout.
- Collaborated with team members to consistently meet and exceed monthly sales targets, which increased by 30%.
Education
College Diploma - Social Work
Trios College
Hamilton, ON09-2023
High School Diploma -
Glendale Secondary School
Hamilton, ON06.2017
Skills
- Customer Service Expertise
- Accurate Data Entry
- Efficient Appointment Management
- Effective Team Collaboration
- Client Relationship Development
- Prioritization and Scheduling
- Client Communication
- Analytical Problem-Solving
- Goal-Oriented
- Consistent Punctuality
- Excellent Computer skills
Affiliations
Good Shepherd Venture Centre | 08/2023 - 10/2023
- Welcomed clients and managed their registration upon arrival at the food bank.
- Maintained accurate logs of client visits and donations.
- Informed clients of accessible area-specific resources and services.
- Clarified program qualifications and addressed client concerns effectively.
- Tracked inventory levels with database tools.
Timeline
Call Centre Representative
KGS Research
06.2024 - Current
Call Center Representative
24-7 Intouch
09.2022 - 02.2024
Retail Sales Associate
Nespresso Boutique
09.2019 - 09.2022
College Diploma - Social Work
Trios College
High School Diploma -
Glendale Secondary School
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