Kirby Graham
Surrey,Canada
Summary
Eager to contribute to your company's success with a positive attitude and strong adaptability, showcasing my skills. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
Work History
Call Centre Representative
True North Management
05.2016 - Current
- Process orders based on inbound and outbound calls
- Transfer calls to appropriate destinations
- Make clear notes/dictations during calls
- Verify prescriptions for the correct date/Dr signature/proper dosage and quantity of medications
- Manage high call volumes
- Assist agents with all of the above when required
- Jacqueline of all trades, supervisor on duty Sundays
Fashion Specialist
Fashion Addition 14
09.2013 - 01.2016
- General janitorial/housekeeping
- Maintaining rapport with repeat customers
- POS transactions
Education
Medical Office Assistant -
Academy of Learning
12.2014
General Studies -
Hugh McRoberts Secondary School
09.2003
Skills
- CSR
- Customer Service
- Call Center
- Able to work on multiple computer screens
- Attention to detail
- Task oriented
- Extremely impeccable attendance record
- Customer service
- Customer support
Languages
English
Full Professional
Timeline
Call Centre Representative
True North Management
05.2016 - Current
Fashion Specialist
Fashion Addition 14
09.2013 - 01.2016
General Studies -
Hugh McRoberts Secondary School
Medical Office Assistant -
Academy of Learning
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