Summary
Overview
Work History
Education
Skills
Timeline
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Natanaya

Scarborough,ON

Summary

Exceptional guest service in a variety of situations is something that this dynamic and customer-focused hospitality professional has vast experience in delivering. a demonstrated history of exceeding guests' expectations via attentive care, clear communication, and careful attention to detail. adept at maximising visitor happiness, overseeing front-of-house operations, and guaranteeing efficient productivity. competent in building trusting bonds with guests, coworkers, and management to improve the entire visitor experience. aiming to provide unmatched service excellence and contribute to the growth of [business name] by utilising experience in hotel management.

Overview

1
1
year of professional experience

Work History

The Local Cafe and Restaurant

Server, Bartender And Host
09.2023 - Current
  • Improved customer satisfaction by putting programmes in place to raise the general level of efficiency and the standard of services.
  • Greater retention of employees as a result of efficient hiring, training, and performance management procedures.
  • Automated inventory management procedures to cut waste and increase business margins.
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Managed social media presence to maintain consistent branding, promote special events, and engage with customers for enhanced loyalty and repeat business.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Subway

Sandwich Artist
07.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organised and detail-oriented with a strong work ethic.

Education

Hospitality-Hotel Operations Management - Hospitality

Centennial College of Applied Arts And Technology
Scarborough, ON
08.2024

Skills

  • Social Media Promotion
  • Guest Satisfaction
  • Menu Development
  • Food Safety Compliance
  • Time management
  • Leadership
  • Innovative

Timeline

The Local Cafe and Restaurant

Server, Bartender And Host
09.2023 - Current

Subway

Sandwich Artist
07.2023 - Current

Hospitality-Hotel Operations Management - Hospitality

Centennial College of Applied Arts And Technology

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Natanaya