Angel McCallum
Whitehorse,Yukon
Summary
Adept at enhancing team performance and customer satisfaction, I excelled at The Cozy Cafe by leveraging my expertise in staff training and development, alongside a knack for marketing initiatives. This blend of skills resulted in a 20% increase in sales, showcasing my ability to drive business success through strategic leadership and innovative promotion strategies.
Overview
6
6
years of professional experience
Work History
Cafe Supervisor
The Cozy Cafe
Whitehorse, Yukon
08.2023 - Current
- Supervised staff in providing excellent customer service to patrons.
- Ensured efficient operation of café according to health and safety regulations.
- Managed inventory, ordering supplies as needed.
- Monitored staff performance, providing feedback and guidance when necessary.
- Organized daily shift schedules for employees.
- Resolved customer complaints promptly and professionally.
- Trained new employees on operational procedures and policies.
- Provided support during peak business hours.
- Promoted positive working environment by encouraging team collaboration.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Garden Center Employee/Supervisor
Decora Garden Center
Whitehorse, Yukon
08.2023 - Current
- Greeted customers and assisted with inquiries regarding garden center products.
- Planned, organized, and implemented promotional displays in the garden center.
- Provided advice on gardening techniques and plant care to customers.
- Performed daily checks of plants for quality assurance purposes.
- Organized merchandise according to store standards, ensuring proper placement and signage.
- Unloaded deliveries and stocked shelves with new products as needed.
- Assisted customers with loading their purchases into their vehicles.
- Completed monthly inventory checks of merchandise in the garden center.
- Processed payments using point-of-sale systems, accurately recording sales transactions.
- Answered phone calls from customers seeking assistance or advice on gardening topics.
- Provided excellent customer service by responding promptly to customer inquiries or complaints.
- Made change on ash register, handling payments by cash, credit, debit and personal checks.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Supervised daily operations of the Garden Center, including staff scheduling and assigning tasks.
Assistant Baker/ Cake Decorator
Frozen Dreams
Whitehorse, Canada
06.2019 - 09.2022
- Maintained a clean, sanitary work area in accordance with food safety regulations.
- Measured and mixed ingredients according to recipes.
- Operated ovens and other kitchen equipment safely and efficiently.
- Checked temperatures of ovens, proof boxes, and other baking tools regularly.
- Organized inventory shelves to ensure that supplies were easily accessible during busy periods.
- Wrapped finished products for sale in-store or delivery orders.
- Assist in the setup and takedown of the fireweed market and fundraisers.ht
- Assisted head baker in creating recipes and new products.
- Measured ingredients accurately according to recipes used in the bakery.
Deli Clerk/kitchen Helper
The Deli Yukon Meat and Sausage
Whitehorse, Yukon
06.2018 - 03.2022
- Stocked shelves with fresh items daily.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Assisted customers with selecting products from the deli case or menu board.
- Operated cash register accurately and efficiently for customer transactions.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
Metal Fabricator
JJ’S Designer and Fabrication
Whitehorse, Yukon
06.2019 - 03.2020
- Read blueprints and diagrams to determine the specified dimensions, tolerances, and materials necessary for fabrication.
- Set up and operate fabricating machines such as shears, brakes, rolls, presses, saws, drills, and grinders to cut, bend, form or shape metal parts.
- Verify accuracy of finished pieces with measuring instruments such as calipers and micrometers.
- Maintain accurate records of all production activities including number of pieces produced per hour.
- Smooth seams between sections of sheet metal with a hammer and dolly combination tool set.
- Clean work area after each shift is completed to maintain a safe working environment.
- Performed welding, grinding and finishing tasks on fabricated structures.
Carpenter Helper
Organ Construction
Whitehorse, Canada
06.2018 - 09.2019
- Assisted carpenters in constructing, erecting, installing and repairing structures and fixtures of wood, plywood and wallboard.
- Loaded, unloaded and transported building materials to job sites.
- Cleaned work areas after each project was completed.
- Ensured safety regulations were followed while working on job sites.
- Helped with movement of materials and equipment to different job sites.
- Cleaned job site after work completion and disposed of debris in proper containers.
Cleaner
POM Cleaners
Whitehorse, Canada
11.2018 - 02.2019
- Cleaning and maintaining a tidy house with the use of various chemicals, disinfectants
- Good physical and healthy state to perform all tasks quickly, effectively, and efficiently
- Cleaning tasks such as dusting, mopping, sweeping, and vacuuming
- Refilling supplies, such as toilet paper and paper towels
- Cleaning such as ensuring bathrooms are sanitary
- Any other tasks given by clients
Education
Grade 12 Diploma -
Skills
- Social media promotion
- Marketing initiatives
- Scheduling coordination
- Point of sale systems
- Health and safety regulations
- Order management
- Cafe inventory
- Staff training and development
- Food safety compliance
- Employee retention
References
References available upon request.
Timeline
Cafe Supervisor
The Cozy Cafe
08.2023 - Current
Garden Center Employee/Supervisor
Decora Garden Center
08.2023 - Current
Assistant Baker/ Cake Decorator
Frozen Dreams
06.2019 - 09.2022
Metal Fabricator
JJ’S Designer and Fabrication
06.2019 - 03.2020
Cleaner
POM Cleaners
11.2018 - 02.2019
Deli Clerk/kitchen Helper
The Deli Yukon Meat and Sausage
06.2018 - 03.2022
Carpenter Helper
Organ Construction
06.2018 - 09.2019
Grade 12 Diploma -
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