NATALIIA GURBUZ
Richmond,BC
Summary
Dedicated professional with extensive experience in providing high-quality service in fast-paced environments. Skilled in managing client inquiries, handling high-volume communication, and maintaining a welcoming office atmosphere. Proficient in multitasking, data entry, and organizational tasks, with a strong focus on client satisfaction.
Overview
6
6
years of professional experience
Work History
CANN Officer
S.U.C.C.E.S.S
01.2023 - Current
- Assisted newcomers with settlement services, including managing client files
- Supported administrative functions by entering client data, maintaining records, and coordinating with service providers
- Assisted with the initial landing of refugee flights at YVR, providing support for 300-400 individuals per flight
Passenger Service Agent
Helijet
12.2022 - 05.2024
- Managed high-volume calls (+50 per shift), greeted walk-in clients, and handled office-related inquiries
- Coordinated courier services, laminating, labeling, and processed payments
- Managed office supplies inventory across all locations and maintained accurate stock records
Customer Service Agent
Kaya Palazzo Golf Resort Hotel
04.2018 - 09.2021
- Resolved guest complaints, ensuring customer satisfaction and adherence to hotel policies
- Supervised daily operations, assigned tasks, and maintained operational efficiency through control schedules
- Planned and conducted training sessions to develop junior staff's customer service skills
- Maintained data entry of all complaints for accurate tracking and resolution.
Education
Associate Certificate - UI/UX designer
British Columbia Institute of Technology
Vancouver, BC12.2024
Master of Arts - English Language and Foreign Literature
Kyiv National Linguistic University
05.2012
Skills
- Organization skills
- Time Management
- Customer/Client relations
- Verbal and written communication
- Data Entry
- Tech-Savvy
Languages
English
Full Professional
Spanish
Full Professional
Turkish
Full Professional
Ukrainian
Native or Bilingual
Timeline
CANN Officer
S.U.C.C.E.S.S
01.2023 - Current
Passenger Service Agent
Helijet
12.2022 - 05.2024
Customer Service Agent
Kaya Palazzo Golf Resort Hotel
04.2018 - 09.2021
Associate Certificate - UI/UX designer
British Columbia Institute of Technology
Master of Arts - English Language and Foreign Literature
Kyiv National Linguistic University
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