Natalie Siefert
Windsor,ON
Summary
Accomplished Beauty Manager with a proven track record at Shoppers Drug Mart, elevating customer satisfaction through personalized consultations and innovative service implementation. Expert in client relationship building and product knowledge, I spearheaded staff development initiatives, significantly enhancing team performance and service quality. My leadership is marked by a commitment to professionalism and ethics, driving competitive market success.
Overview
17
17
years of professional experience
Work History
Beauty Manager
Shoppers Drug Mart
Woodstock, ON
07.2018 - 07.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and exceptional customer service
- Implemented new services in response to industry trends, maintaining a competitive edge in the market.
- Optimized staffing schedules based on projected demand, maximizing productivity while minimizing labor costs.
Beauty Advisor
Shoppers Drug Mart
Woodstock, ON
01.2017 - 07.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Hairstylist
Salon Utopia
Windsor, ON
08.2007 - 06.2016
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
Hairstyling - Science of Triology
St Clair College
Windsor, ON04.2001
Skills
- Client Relationship Building
- Professionalism and Ethics
- Staff Training and Development
- Appointment Scheduling
- Event Planning and Execution
- Product Knowledge Expertise
- Marketing and Promotions
- Customer Service
- Team Leadership
- Professional and Courteous
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Beauty Manager
Shoppers Drug Mart
07.2018 - 07.2024
Beauty Advisor
Shoppers Drug Mart
01.2017 - 07.2018
Hairstylist
Salon Utopia
08.2007 - 06.2016
Hairstyling - Science of Triology
St Clair College