NATALIE CHAMPAGNE
Carleton Place
Summary
Extensive experience in IT and office environments, bringing a wealth of knowledge and expertise. Demonstrated ability to handle diverse tasks and challenges with ease, showcasing seasoned professionalism. Keen attention to detail and strong work ethic contribute to efficient time and task management. Committed to delivering high-quality work and possessing excellent time management skills, making me a valuable asset to any office team.
Overview
12
12
years of professional experience
Work History
Genius (Computer Technician)
Apple Canada
01.2022 - Current
- Provide exceptional customer service and technical support
- Successfully perform complex computer repair and maintenance
- Take comprehensive notes and produce detailed documentation
- Troubleshoot and resolve technical issues with Apple devices and software
- Implement cyber security practices, including virus removal and malware protection
- Skilled in IT service management processes, leveraging ITSM tools to streamline incident resolution, change management, and service request handling
Genius Admin & Technical Expert
Apple Canada
01.2015 - 01.2021
- Supervise repair technicians and prioritize repair tasks to ensure timely completion
- Handle administrative responsibilities including answering phone calls, emails, and creating documents
- Manage the ordering and organization of all repair supplies for efficient operations
- Conduct daily audits and inventory counts to ensure accurate tracking of devices
Administration
Direct Buy Canada
01.2013 - 01.2015
- Handle administrative responsibilities including answering phone calls, emails, and creating documents
- Coordinate and schedule receiving appointments
- Thoroughly verify packing lists, received goods, and purchase orders for accuracy and consistency
Education
Improving Leadership & Governance in Nonprofit Organizations
University at Buffalo
OnlineCertificate - Office Administration
Algonquin College
Ottawa, ON01.2019
Skills
- Experienced in utilizing programs such as Microsoft Office Suite, Google Workspace, Apple/Mac OS programs and more
- Strong attention to detail and accuracy in data entry
- Ability to multitask and work in a fast-paced environment
- Ability to maintain confidentiality and privacy
- Excellent at working independently with little or no supervision
- Experience with scheduling appointments and managing calendars
- Experience with fundraising and event coordination for non-profits
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Genius (Computer Technician)
Apple Canada
01.2022 - Current
Genius Admin & Technical Expert
Apple Canada
01.2015 - 01.2021
Administration
Direct Buy Canada
01.2013 - 01.2015
Improving Leadership & Governance in Nonprofit Organizations
University at Buffalo
Certificate - Office Administration
Algonquin College
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