Jennah Smailes

• Walked dogs on leash, observing all safety precautions and following commands from owners.
• Monitored behavior of dogs while walking to ensure safety of both the dog and passerby.
• Changed routes for daily walks as necessary to keep them interesting and stimulating for the dog.
• Maintained records of each walk including time, distance, duration, notes about the dog's behavior.
• Responded appropriately to aggressive behaviors from dogs encountered during walks.

• Assisted customers with finding the right product for their needs.
• Provided product information and answered customer questions.
• Tracked inventory levels throughout the day and restocked items as needed.

• Maintained accurate department and customer records.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Delivered exceptional customer service through direct communication with clients and team members.
• Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.

• Produced contracts and invoices for events and monitored fee collection.
• Worked in tandem with department head to coordinate logistics of all calendar events.
• Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
• Followed local regulations for events and obtained necessary permits.
• Coordinated and allocated equipment, supplies and staff for events.
• Handled client questions and concerns via different communication channels to deliver exceptional customer service.

• Harvest, clean and pack produce with efficiency and quality control.
• Performed manual labor jobs such as pruning, weeding, watering, planting, and maintaining gardens.
• Adhered to certified organic protocol and educated customers about organic food and organic farming philosophy and practices.
• Set up/take down farmer's market booth, stocked and displayed produce, maintained clean COVID-19 safe workspace.
• Greeted and interacted with customers, assisted in orders, handling cash, and answering customer questions and queries about organic produce, the farmer's market, and COVID-19 protocols.
• Received and handled custom and bulk orders from customers.

• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Trained new employees to perform duties.
• Monitored inventory to keep adequate stock of food items and supplies.

Volunteer position, elected by University's student body. Responsibilities include:

• Fostered safe and positive environment for communication between the student body and the student council.
• Communicated important information and announcements between student council, faculty and board members, and student body.
• Recorded and distributed meeting minutes and agendas.
• Assistant to Student Council President in decision making for campus life activities, student affairs, and management of on-campus living accomodations.
• Being the main contact for the Online/Off-Campus Representative, especially for live-stream events and zoom meetings
• Encouraged and supported student council team and students.
• Assistant planner and facilitator of events

Volunteer position. Responsibilities included:

• Active participant in community life team meetings, took meeting minutes and built meeting agendas.
• Planned, organized and facilitated on-campus extra-curricular activities and events for students (Halloween & Christmas parties, painting nights, movie nights, cookie baking nights, community music events).
• Assisted in facilitating larger events for university (ovation, convocation, weekly seminars).

• Full-time summer position, maintenance of facility, planned and facilitated children's summer programs and kids ministry.

• Summer student position working part time. Skills in manual labor, handling machinery, public service, city restoration projects.