Natalie Barbieri
Major Account Representative
South Surrey,British Columbia
Summary
Natalie Barbieri is a material handling specialist with over 20 years in the industry. She is customer focused and driven to provide the best service and quality equipment that will take your business to the next level. She started her career in Ontario and has been living in British Columbia for the past 11 years where she is currently a Major Account Representative at MasonLift Ltd, the B.C. Toyota forklift dealer. She has achieved a Toyota Master Sales Society Award for 5 consecutive years for highest sales in North America 2018-2023 with Toyota Material Handling. She also won the 'Top 22' sales professionals of 2022 in North America from Toyota Material Handing being the only Canadian and Female to win an all expense paid trip to Hawaii for her achievement. She most recently has a YouTube channel “The Forklift Girl” where she posts weekly videos on how forklifts help businesses be more productive, efficient and profitable.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Major Accounts Representative
Masonlift LTD- BC Toyota Forklift Dealer
6 2013 - Current
- Built diverse and consistent sales portfolio from scratch
- Work with other Toyota Dealers across Canada to coordinate sales and service for my customers
- Manage a portfolio of major accounts, consistently achieving and exceeding sales targets through proactive client engagement.
- Utilized CRM systems to track client interactions and monitor account health, enabling targeted interventions when needed.
- Developed strategic sales plans for targeting key accounts, resulting in increased revenue generation.
- Negotiated contracts with decision-makers at large organizations, securing long-term business partnerships.
- Created customized presentations and proposals to effectively communicate the unique value proposition of our products and services
- Implemented effective prospecting strategies to identify potential major accounts, resulting in increased pipeline activity.
- Addressed and resolved escalated customer issues in a timely manner, contributing to high levels of customer satisfaction among major accounts.
- Coordinated product demonstrations and presentations for key stakeholders, showcasing the value of company offerings.
- Managed a portfolio of major accounts, consistently achieving and exceeding sales targets through proactive client engagement.
- Collaborated with other departments to address customer needs and service requests.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Real Estate Agent- Part Time
Sutton Group
06.2015 - 01.2017
- Provide Real Estate services to clients in the purchase and sale of properties
- Advising my clients about market conditions and provide guidance and assistance through the entire buying and selling process
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Major Account Representative
Hewitt Material Handling- Caterpillar Forklifts
06.2011 - 05.2013
- Developed strategic sales plans for targeting key accounts, resulting in increased revenue generation.
- Managed a portfolio of major accounts, consistently achieving and exceeding sales targets through proactive client engagement.
- Participated in trade shows and networking events to promote the company''s brand presence within target markets while cultivating new leads among potential customers.
- Negotiated contracts with decision-makers at large organizations, securing long-term business partnerships.
- Leveraged industry knowledge to provide valuable insights into emerging trends affecting major accounts'' industries.
Parts and Service Sales Rep
Hewitt Material Handling- Caterpillar Forklifts
01.2009 - 01.2011
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Coordinator
Hewitt Material Handling- Caterpillar Forklifts
01.2007 - 06.2009
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Office Administrator
Hewitt Material Handling- Caterpillar Forklifts
01.2005 - 06.2007
- Enhanced office efficiency by organizing and maintaining filing systems for important documents.
- Aided in event planning activities such as arranging travel accommodations, booking conference spaces, and coordinating attendee logistics for company events.
- Ensured accuracy of financial records by reconciling invoices, processing payments, and tracking expenses.
- Increased overall workplace organization by creating and maintaining a clean, clutter-free workspace environment for all employees.
- Developed correspondence letters, memos, and emails.
- Managed office inventory effectively, ordering supplies as needed to maintain optimal stock levels.
- Facilitated a positive working environment by providing exceptional customer service to clients and colleagues alike.
- Performed wide-ranging administrative, financial and service-related functions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Business -
York University
Toronto, ON 01.2016 - 01.2018
Real Estate Trading Services -
The University of British Columbia
04.2015 - 05.2015
Teacher Training Program - Ballet
The National Ballet School
Toronto, ON 01.1996 - 01.1999
Skills
Customer Service
Accomplishments
Toyota Master Sales Society Award in 2023 for 5 years of consecutive 100+ forklift sales
Top 22 sales professionals of 2022 in North Ameriaa sales - Only Canadian and Female to win this award from Toyota
Certification
Real Estate License - 2015-2017
Timeline
Business -
York University
01.2016 - 01.2018
Real Estate Agent- Part Time
Sutton Group
06.2015 - 01.2017
Real Estate Trading Services -
The University of British Columbia
04.2015 - 05.2015
Major Account Representative
Hewitt Material Handling- Caterpillar Forklifts
06.2011 - 05.2013
Parts and Service Sales Rep
Hewitt Material Handling- Caterpillar Forklifts
01.2009 - 01.2011
Sales Coordinator
Hewitt Material Handling- Caterpillar Forklifts
01.2007 - 06.2009
Office Administrator
Hewitt Material Handling- Caterpillar Forklifts
01.2005 - 06.2007
Teacher Training Program - Ballet
The National Ballet School
01.1996 - 01.1999
Real Estate License - 2015-2017
CPSP - Certified Professional Sales Person with TMHU
Major Accounts Representative
Masonlift LTD- BC Toyota Forklift Dealer
6 2013 - Current
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