Natalia Valencia Garcia
VAUGHAN
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Columbus bakery
01.2015 - 02.2026
- Processed customer transactions efficiently at busy bakery location.
- Managed cash register, ensuring accurate cash handling and balance.
- Provided excellent customer care to enhance satisfaction and build loyalty.
- Resolved customer complaints in a professional manner.
- Assisted customers with product selections and queries about bakery items.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted customers with locating merchandise within the store.
- Packed products carefully to ensure customer satisfaction and product integrity.
- Bagged, boxed, or gift-wrapped merchandise as per customer requests to enhance shopping experience.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Monitored inventory levels of baked goods and reported shortages to management.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Complied with all health and safety regulations while performing job duties.
Customer Service Cashier
Columbus bakery
01.2015 - 02.2026
- Processed customer transactions efficiently at busy bakery location.
- Managed cash register, ensuring accurate cash handling and balance.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers and provided friendly customer service.
- Assisted customers with product selections and queries about bakery items.
- Addressed customer questions and concerns regarding products and services.
- Handled customer complaints professionally to enhance satisfaction and loyalty.
- Resolved customer complaints in a professional manner.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new cashiers on procedures and customer service best practices.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Monitored inventory levels of baked goods and reported shortages to management.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
Education
North Bergen High School
North Bergen, N.JSkills
- Point-of-sale operation
- Cash handling
- Customer transaction processing
- Inventory management
- Product knowledge
- Customer service
- Guest services
- Customer satisfaction
- Customer complaint resolution
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Multitasking and organization
- Employee training
- Service minded
- Honest and dependable
- Positive and professional
- Product location
- Multitasking
Languages
English
First Language
Spanish
Proficient (C2)
C2
Personal working area
- I like to work in a very positive environment and do my best for my coworkers to feel the same way even when times get a bit busy and frustrated.
- I am a very organized and customers like to see a nice working area
Timeline
Customer Service Cashier
Columbus bakery
01.2015 - 02.2026
Customer Service Cashier
Columbus bakery
01.2015 - 02.2026
North Bergen High School