Natalia Ferreira
Vancouver,BC
Summary
Customer‑focused professional with experience in retail sales, education, and customer‑facing environments. Strong communication skills, adaptability, and proven ability to build positive relationships with diverse customers. Reliable, fast learner, and team‑oriented, currently studying Digital Marketing in Vancouver and seeking retail or customer service opportunities.
Overview
5
5
years of professional experience
Work History
Sales Associate
Old Navy
Vancouver, British Columbia
03.2026 - Current
- Assisted customers in selecting products while delivering exceptional service.
- Ensured store organization by restocking merchandise and maintaining visual presentation.
- Worked collaboratively with team members to reach daily sales targets.
- Executed transactions at cash register, prioritizing speed and accuracy.
Teacher
Colégio Doctus
Campinas, Brazil
01.2021 - 09.2025
- Provided daily customer‑style support to students and families through clear communication and empathy
- Built strong relationships with diverse individuals in fast-paced environments.
- Managed multiple responsibilities while maintaining organization and reliability.
- Demonstrated teamwork, adaptability, and strong interpersonal skills
Customer Service (Seasonal)
Bauducco Coffee Kiosk
Campinas, Brazil
11.2023 - 01.2024
- Provided customer service in a busy shopping mall coffee kiosk during peak holiday season
- Served pastries, and handled customer orders efficiently
- Maintained cleanliness, product displays, and food safety standards
- Supported team collaboration to ensure fast, friendly service and positive customer experience
Education
Diploma - Digital Marketing (Co-Op)
Tamwood Careers
Vancouver10-2026
Bachelor of Science - Biological Sciences
Pontifical Catholic University of Campinas
Campinas, SP12-2020
Skills
- Retail environment experience
- Communication and Interpersonal Skills
- Teamwork and Collaboration
- Organization and Time Management
- Problem Solving
- Adaptability and Fast Learning
- Customer Service and Sales Support
Languages
Portuguese
Native/ Bilingual
English
Professional
Timeline
Sales Associate
Old Navy
03.2026 - Current
Customer Service (Seasonal)
Bauducco Coffee Kiosk
11.2023 - 01.2024
Teacher
Colégio Doctus
01.2021 - 09.2025
Diploma - Digital Marketing (Co-Op)
Tamwood Careers
Bachelor of Science - Biological Sciences
Pontifical Catholic University of Campinas