Summary
Overview
Work History
Education
Timeline
Server

NA (SOONA) CHHAY

Surrey,BC

Summary

Experienced professional with over 10 years in the dining establishment and customer service industry. Committed to delivering professional skills and fostering continuous growth.

Overview

9
9
years of professional experience

Work History

Server

Fogg N Suds
08.2021 - Current
  • Demonstrated strong multitasking skills and enhanced customer satisfaction by promptly attending to their needs and providing personalized service successfully increasing referrals, and walk-in business.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server and Hostess

Wings Pub and Grill
02.2017 - 03.2020
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Trained new Food Server Assistants, fostering a supportive team environment that contributed to overall restaurant success.
  • Assisted with off-sales liquor purchases and operated the cash register.

Visual merchandiser helper, Sales associate and Cashier

Forever 21
08.2016 - 10.2017
  • Assessed customer’s needs and provided assistance and information on product features
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Worked with store managers to implement new displays, promotions and store layout changes.

Education

Certificate -

Serving It Right
BC Canada
04-2022

Certificate -

Lash Technician
Vancouver, BC
01-2021

High School Diploma -

Kitsilano Secondary School
Vancouver, BC
06-2016

Food Safety Level 1
Vancouver, BC

Timeline

Server

Fogg N Suds
08.2021 - Current

Server and Hostess

Wings Pub and Grill
02.2017 - 03.2020

Visual merchandiser helper, Sales associate and Cashier

Forever 21
08.2016 - 10.2017

Certificate -

Serving It Right

Certificate -

Lash Technician

High School Diploma -

Kitsilano Secondary School

Food Safety Level 1

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NA (SOONA) CHHAY