Narveen Dhillon
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
North Trans Logistics
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
IELTS Instructor
ESchool
09.2020 - 11.2021
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
- Managed diverse groups of students by teaching language acquisition in dynamic academic lessons and closely monitoring progress.
- Instructed 500 students in listening, speaking, and academic reading and writing.
Office Assistant
Wings Global Immigration
10.2018 - 08.2019
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Science - Nursing
University College of Nursing
Faridkot, Punjab08.2018
Bachelor of Science - Nursing Leadership And Management
Northern College of Applied Arts And Technology
Scarborough, ON08.2022
Skills
- Call Documentation
- Needs Assessment
- Greet visitors
Wings Global Immigration
North Trans Logistics
- Data Entry and Maintenance
- Proficient in MS Word, MS excel, Powerpoint
- Understanding Customer Needs
- Customer Retention Strategies
Certification
- Dispatch training certificate
- First-aid &life support
- Sales Essentials Certificate
- Customer care Representation Training - 2019
Timeline
Customer Service Representative
North Trans Logistics
01.2022 - Current
IELTS Instructor
ESchool
09.2020 - 11.2021
Office Assistant
Wings Global Immigration
10.2018 - 08.2019
Bachelor of Science - Nursing
University College of Nursing
Bachelor of Science - Nursing Leadership And Management
Northern College of Applied Arts And Technology
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