Akash Nandwani
Calgary,AB
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Pizza Nova Head Office
10.2021 - 08.2024
- Acted as the Single Point of Contact with District Managers on behalf of the store
- Utilized Pizza Nova's proprietary software, Vision Max, to meticulously handle crucial tasks supporting business operations, order processing, and inventory management
- Specialized in addressing detailed client inquiries regarding products and ingredients, including diet information
- Strategically organized items within the store to maximize sales opportunities
- Addressed customer complaints promptly, providing resolutions in alignment with established protocols.
Sales Team Leader
A. Enterprises
11.2019 - 08.2021
- Directed sales team to achieve sales objectives and enhance customer satisfaction
- Developed and implemented sales strategies to drive revenue growth
- Provided product training and support to sales team members
- Oversaw team performance and provided guidance for continuous improvement
- Collaborated with product development teams to identify market trends, customer preferences, and product gaps, leading to the development of new mattress models, accessories, and merchandising strategies.
Sales Executive
A. Enterprises
09.2018 - 10.2019
- Generated leads and executed sales strategies to drive revenue
- Conducted product demonstrations and provided expert advice to customers
- Established and maintained strong customer relationships
- Achieved sales targets through proactive sales efforts and excellent customer service.
Client Service Representative
HDFC BANK
06.2017 - 08.2018
- Assisted customers with inquiries and transactions
- Provided personalized service to ensure customer satisfaction
- Handled account management tasks efficiently
- Proficiently utilized their own Fin-ware software for efficient customer service operations.
Education
Post Graduate Diploma in Global Business Management -
Seneca Polytechnic College
09.2023
Bachelor of Commerce (Hons): Accounting and Business management - undefined
Indraprastha university
05.2017
Skills
Customer Relationship Management
Project Management
Global Business Strategy
Budgeting and Forecasting
Negotiation
Team collaboration
Languages
English
Hindi
Timeline
Customer Service Representative
Pizza Nova Head Office
10.2021 - 08.2024
Sales Team Leader
A. Enterprises
11.2019 - 08.2021
Sales Executive
A. Enterprises
09.2018 - 10.2019
Client Service Representative
HDFC BANK
06.2017 - 08.2018
Post Graduate Diploma in Global Business Management -
Seneca Polytechnic College
Bachelor of Commerce (Hons): Accounting and Business management - undefined
Indraprastha university
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