Narmada Rangaswamy
Mississauga,Ontario
Summary
- 7+ months of experience as Service Desk Analyst enabling smooth operations for one of the top-tier banks in Canada.
- 4+ years of experience as build and release Engineer in different industries such as logistics and health insurance in India.
- Expertise in various areas of IT support like Application, OS, Peripherals, User Management, Code compilation, Packaging and Implementation, Change Management, Incident Management, Reporting and Process Improvement.
- Trained in ITIL best practices and various DevOps toolchains like Subversion, CVS, TFS and Jenkins.
- Ample experience in release management using HPQC and Remedy7 and live implementations.
- Proven ability to work in large teams and supported 20+ applications at a given time in various environments like SIT, UAT, pilot and production.
- Highly resourceful and quick thinker with the ability to connect the dots and achieve the target.
Overview
11
11
years of professional experience
Work History
Consultant
CGI
01.2021 - 01.2022
- Provided technical assistance to employees of one of the Top-tier bank through calls, email and chat in a highly efficient manner with short turn around time and 99% first call resolution
- Handled service requests and incidents pertaining to applications, network, banking devices and peripherals
- Effectively handled the user Identity and Access Management using Active Directory
- Incident handling maintained through Service Now to effectively log the tickets
- Ability to communicate effectively to customers as well as across multiple vendors and teams
- Performed regular report generation as part of the team to analyze and improvise the service desk.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Senior Systems Executive
Cognizant Technology Solutions
01.2011 - 01.2015
- Administered the CA SCM tool by creating and bookkeeping user profiles, user groups and new branch templates
- Also performed the promotion/demotion of code to proper states according to the project status
- Provided IT support to a large logistics client by creating and supporting configurations in the AntHillPro tool
- Taken part in Change Authorization Board meetings and performed changes in accordance with HPQC and Remedy
- This involved deploying the code from AntHillPro to various test and production environments for 20+ applications
- Consistent in reporting the work status at regular intervals and also taken part in IT CMM audit and operations maturity.
Education
Google IT Support Professional Certificate, Junior IT Analyst Program -
NPower Canada
Toronto, Ontario01.2021
Bachelor of Computer Science -
University of Madras
Chennai, Tamil Nadu01.2011
Skills
- Active Directory
- SVN
- AntHillPro
- Harvest
- Windows
- Linux
- Shell
- Perl
- ServiceNow
- Microsoft Office
- Agile
- Waterfall
- Scrum
- Gantt Charts
Websites
Timeline
Consultant
CGI
01.2021 - 01.2022
Senior Systems Executive
Cognizant Technology Solutions
01.2011 - 01.2015
Google IT Support Professional Certificate, Junior IT Analyst Program -
NPower Canada
Bachelor of Computer Science -
University of Madras
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