Christian Saunière
Montreal
Summary
Experienced IT Consultant with a strong background in hardware, software, networking, and data analysis. Professional and adaptable, excelling under pressure while delivering top-tier customer support. Skilled in technical support, IT infrastructure, system integration, and user training. Proven ability to troubleshoot, optimize, and manage IT systems efficiently.
Overview
27
27
years of professional experience
Work History
Consultant
Self-Employed
07.2020 - Current
- Provided Level 1, 2, and 3 technical support
- Managed network administration and IT asset maintenance
- Configured PCs and conducted user training
- Deployed and updated IT infrastructure
- Conducted data analysis and user training
IT Technician & Analyst
Filmetrics Corporation
07.2018 - 01.2020
- Maintained IT assets and provided technical support
- Configured PCs and provided user training
- Deployed and updated IT infrastructure
- Conducted basic data analysis and system integration
- Provided Level 1, 2, and 3 technical support
Consultant
Ministry of Health of Québec & Lexmark Inc.
07.2002 - 01.2018
- Managed network administration and Level 2 technical support
- Maintained IT assets and conducted beta testing
- Configured PCs and provided user training
- Deployed and updated IT infrastructure
- Integrated Lexmark printing solutions
- Trained staff in job roles, business policies and industry best practices
- Determined client needs by observing consumers, collecting surveys and analyzing customer feedback
- Implemented clear policies governing routine and special business operations
Network Administrator & Technical Support
Zero-Knowledge Inc.
01.2000 - 03.2002
- Installed and configured NT/2000 servers
- Assembled and set up PC workstations on Windows 2000 Pro and Linux platforms
- Administered Exchange servers and office software support
- Managed network administration
Freelancer
Self-Employed
06.1999 - 01.2000
- Provided network administration and technical support
- Installed and configured software solutions
- Assembled and set up PC servers/workstations on NT/98/2000 platforms
Technical Support
L’Oréal Canada Inc.
06.1998 - 06.1999
- Administered Novell/NT network security
- Supervised technical support technicians
- Managed Windows NT Workstation 4.0 migration
- Integrated in-house IT systems for management and production
- Installed and configured industrial digital weighing systems and network printers
- Upgraded network infrastructure from 10mb to 100mb, configuring Cisco and 3Com hardware
Internship
Roulement National Inc.
02.1998 - 05.1998
- Managed network administration and technical support
- Configured and installed Windows 95 stations and software
Education
A.E.C Micro informatics and Networking -
Microsoft Certified Professional
Skills
- Technical Support
- IT Administration
- Network Administration
- User Account Creation
- Windows OS
- Windows Server
- Microsoft Exchange
- Lotus Notes
- Active Directory
- Citrix Metaframe
- Terminal Server
- VMware
- Linux
- Mac OS
- Microsoft Office Suite
- OpenOffice, LibreOffice
- Adobe Creative Suite
- SQL
- Tableau
- Clonezilla, Macrium Reflect
- MarkVision Enterprise
- Remote Support Tools
- Hardware
- IT Infrastructure
- System Installation
- Maintenance, Installation, Configuration
- Data Analysis
- Reporting
- Device Setup
- Relationship Building
- Staff Management
Languages
French
Native or Bilingual
English
Full Professional
Skills and knowledge
Level 1, 2, and 3 Technical Support, Network administration, user account creation, and security.
Consulting and analyzing environment and recommend appropriate hardware, software, and network solutions to improve efficiency, productivity, and profitability
Remote support tools: TeamViewer, UltraVNC, Ultra Viewer,
Hardware PC: Lenovo, HP, Dell, Wyse Terminals,
Hardware: Cabling, system installation, assembly, and maintenance,
Electronics: Digital & analog circuitry, soldering, processor assembly,
Software: Installation and configuration of various software solutions, Data analysis and reporting,
Workplace: Relationship building, Staff management, prioritizing communication, trust, respect, and support
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- DIY and Home Improvement
- I like working with my hands and fixing things
- Geek - Statue collectibles - Movies
- Car enthusiast
Timeline
Consultant
Self-Employed
07.2020 - Current
IT Technician & Analyst
Filmetrics Corporation
07.2018 - 01.2020
Consultant
Ministry of Health of Québec & Lexmark Inc.
07.2002 - 01.2018
Network Administrator & Technical Support
Zero-Knowledge Inc.
01.2000 - 03.2002
Freelancer
Self-Employed
06.1999 - 01.2000
Technical Support
L’Oréal Canada Inc.
06.1998 - 06.1999
Internship
Roulement National Inc.
02.1998 - 05.1998
A.E.C Micro informatics and Networking -
Microsoft Certified Professional
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