Nariman Bakhtiary
Toronto,ON
Summary
Dynamic sales professional with proven expertise at Remax Experts Realty, excelling in customer relations and relationship building. Adept at leveraging CRM tools to enhance client satisfaction and drive revenue growth. Recognized for consistently exceeding sales quotas through strategic prospecting and effective negotiation tactics, fostering trust with clients for repeat business.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Represntative
Remax Experts Realty
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Participated in trade shows and conferences to network and generate leads.
Sales Associate
Guess INC
11.2019 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Swim Instructor
City of Markham
08.2017 - 01.2021
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Took notes strengths and weaknesses of each child in class to track progress.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Adapted teaching techniques to different learning styles.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
Lifeguard
City of Markham
09.2016 - 11.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Prevented accidents through regular equipment inspections and maintenance.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
Education
Bachelor of Arts - Psychology
York University
Toronto08-2022
High School Diploma -
Earl Haig Secondary School
Toronto, ON06-2017
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Client account management
- Negotiation tactics
- Objection handling
- Lead prospecting
- CRM proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Ranked Top 3 for over 7 months of the 2 years employed in Remax West Realty.
- Achieved Pinnacle Award From Remax Experts Realty for the year of 2024
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Certification
. RECO License
Software
KVcore CRM
Microsoft Office
Photoshop
AI tools including ChatGPT, BOLT, and many other AI tools
Interests
Reading and learning new skills
Playing sports and exercising
Timeline
Sales Represntative
Remax Experts Realty
03.2024 - Current
Sales Associate
Guess INC
11.2019 - 01.2021
Swim Instructor
City of Markham
08.2017 - 01.2021
Lifeguard
City of Markham
09.2016 - 11.2019
Bachelor of Arts - Psychology
York University
High School Diploma -
Earl Haig Secondary School
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