Naresh Kumar
Surrey,BC
Summary
Dynamic professional with a proven track record in lead generation and client relations, notably at HDFC Bank where I consistently exceeded sales targets. Expert in sales presentations and customer assistance, I thrive on developing strategies that enhance client satisfaction and business growth. Skilled in both technical support and sales training, my approach has significantly increased brand awareness and revenue.
Overview
12
12
years of professional experience
Work History
Sales Agent
HDFC Bank
Kaithal, India
06.2021 - 02.2024
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Case Manager
Reliance Supermarket
Kaithal, India
03.2021 - 01.2024
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Owner
Car Washing
Kaithal, India
02.2012 - 02.2014
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Master of Arts - Humanities
KUK, Kurukshetra
Harayana04.2015
Skills
- Technical Support
- Sales Presentations
- Lead Generation
- Client analysis
- Customer Assistance
- Client Relations
- Sales Training
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Sales Agent
HDFC Bank
06.2021 - 02.2024
Case Manager
Reliance Supermarket
03.2021 - 01.2024
Owner
Car Washing
02.2012 - 02.2014
Master of Arts - Humanities
KUK, Kurukshetra