Qi Jia He
Fredericton
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.
Overview
12
12
years of professional experience
Work History
Sales Agent
Daikin
08.2023 - 06.2025
- Developed and implemented sales strategies to increase market penetration and customer acquisition.
- Trained and mentored junior sales agents, enhancing team performance and cohesion.
- Analyzed customer feedback to refine product offerings and improve service delivery.
- Established strong relationships with clients, fostering loyalty and repeat business.
Dry Cleaner
Bellboy Dry Clean
06.2013 - 08.2019
- Collected soiled linens after events.
- Operated washers and dryers while following safety protocols.
- Loaded laundry equipment, adhering to capacity limits.
- Sorted articles for folding, wrapping or hanging.
- Examined articles by color, fabric, soil level and cleaning method.
Instacart Shopper
instacart
11.2020 - Current
- Documented customer preferences in CRM to enhance service and loyalty.
- Increased store revenue by promoting related purchases.
- Processed orders at point-of-sale and activated rewards accounts.
- Handled loading and unloading of orders at customer locations.
- Collaborated with customers to fulfill order requirements.
Delivery Courier
skipthedish
01.2019 - 07.2020
- Greeted recipients, delivered packages, and obtained signatures for all deliveries.
- Safely loaded items into vehicle to prevent damage during transit.
- Drove cautiously to avoid accidents and harm.
- Built relationships with customers through timely deliveries and professional interactions.
- Adhered to company policies and procedures throughout shift.
Education
Bachelor of Computer Science - Computer Science
University of New Brunswick
Fredericton, NB12.2021
Skills
- Sales proficiency
- Accurate money handling
- Delivery management
- Customer Relations
- MS Office
- Customer Service
- Equipment training
- Materials Sorting
- Equipment Securing
- Technical Support
- Client Communication
- Technical Issues Analysis
- Customer Support
- Equipment training
- Data Entry
- Materials Sorting
- Equipment Securing
Timeline
Sales Agent
Daikin
08.2023 - 06.2025
Instacart Shopper
instacart
11.2020 - Current
Delivery Courier
skipthedish
01.2019 - 07.2020
Dry Cleaner
Bellboy Dry Clean
06.2013 - 08.2019
Bachelor of Computer Science - Computer Science
University of New Brunswick
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