To succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self-development and help me to achieve organizational goal.
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
2
2
years of professional experience
Work History
IT Help Desk Technician
Wipro Limited
Hyderabad, Telangana
05.2020 - 06.2022
Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
Updated documentation related to IT procedures and policies.
Assisted users with troubleshooting computer issues via remote desktop sessions.
Provided technical support to internal customers in a timely manner.
Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
Managed inventory of IT equipment such as laptops, printers, routers.
Maintained inventory of IT equipment and supplies.
Installed and configured new hardware, software and peripheral devices.
Education
PG Diploma - Web Development
North Island College
04-2024
Bachelor of Science - Electronics And Communication Engenering
DVR & Dr. HS MIC College of Technology
Vijayawada, Andhra Pradesh
04-2020
Diploma - Electronics And Communication Engineering
DVR & Dr HS MIC College of Technology
Vijayawada, Andhra Pradesh
04-2017
Web Development in Design and development Stream(PG Diploma), Electronics & Communication Engineering(B.Tech and Diploma)
Skills
Project management
Remote Support
Software Installation
Hardware Repair
Active Directory
Virtualization Technologies
Software Updates
Incident Reporting
System diagnostics
HTML
CSS
Bootstrap
JavaScript
Advance CSS (SCSS or SASS)
React
Angular JS
PHP
My Sql
Database
WordPress ( Basic to Advanced incl Block and classic editors)