- I enjoy helping others and giving back to the community
- I participate in a variety of outdoor recreational activities
- Video Gaming
- Playing Sports
- Team Sports
- Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I like working with my hands and fixing things
- Backpacking and Hiking
- Strategy Games
- Virtual Reality
- Volunteering
- Watching Movies and TV Shows
- Outdoor Recreation
Narciso Mandac
Wilmington
Summary
Dedicated manager with proven skills in customer service, team leadership, and problem-solving. Committed to driving customer satisfaction and operational efficiency.
Experienced with team leadership, customer service, and sales strategies. Utilizes interpersonal skills to foster productive team environment. Track record of enhancing store performance and customer satisfaction.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Manager
Raymond Valdez
Los Angeles, CA
02.2021 - 02.2026
- Managed inventory levels, ensuring optimal stock availability while minimizing excess costs.
- Supervised daily operations, maintaining high standards of quality and service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Stringer
Buster Pro
Los Angeles, CA
02.2021 - 02.2026
- Proved successful working within tight deadlines and a fast-paced environment.
- Analyzed sales data to identify trends, driving strategic decisions for merchandising and promotions.
- Coordinated scheduling to optimize workforce efficiency during peak business hours.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and loyalty.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained and developed new employees for ease of transition into team.
Rental Sales Agent
Raymond Valdez
Los Angeles, CA
02.2021 - 06.2024
- Managed customer interactions to provide tailored rental solutions and enhance client satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Retail Sales Associate
Raymond Valdez
Los Angeles, CA
02.2022 - 02.2024
- Enhanced customer service through effective communication and problem resolution techniques.
- Collaborated with management on visual merchandising strategies to increase foot traffic and sales.
- Analyzed sales data to identify trends, contributing to informed decision-making for product promotions.
- Developed rapport with customers, resulting in repeat business and increased customer loyalty.
- Streamlined checkout processes, reducing wait times and enhancing overall shopping experience.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Supported store management in planning and executing seasonal promotions and sales events.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Implemented feedback from customer surveys to enhance shopping experience.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Strategic planning
- Marketing
- Product management
- Negotiation
- Budget control
- Work prioritization
- Inventory management
- Data analysis
- Vendor management
- Competitor research
- Trend analysis
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Work Planning and Prioritization
- Good judgment
- Active listening
Accomplishments
- Supervised team of 1 staff members.
- Resolved product issue through consumer testing.
- Collaborated with a team of 1 or 2 in the development of a store that was in a Rental Business and to make sure everything was up to date. We also had to make sure that everything was in order and fully charged so that it was ready to be used by the next group.
Interests
Timeline
Retail Sales Associate
Raymond Valdez
02.2022 - 02.2024
Manager
Raymond Valdez
02.2021 - 02.2026
Stringer
Buster Pro
02.2021 - 02.2026
Rental Sales Agent
Raymond Valdez
02.2021 - 06.2024
High School Diploma -
Bell Gardens High School