Narukanya Kim
Coquitlam,BC
Summary
I am a highly motivated professional eager to take on new challenges. My background includes extensive experience in customer service, multitasking, and effective time management. I am detail-oriented and excel as a team player. With a solid foundation in customer service, sales, and administrative tasks, I am committed to delivering exceptional results.
Overview
8
8
years of professional experience
Work History
Audit and Control Associate
Holt Renfrew
09.2023 - Current
- Overseeing banking, sales audit, accounts payable, petty cash and cash float management functions
- Provide financial support through banking reconciliation, invoice coding, petty cash management and chargeback investigations
- Prepared working papers, reports and supporting documentation for audit findings
- Identified various risks and errors to propose corrective action to decision makers
- Inform, train and update associates on POS procedures and store routines
- Overseeing repairs of technical systems (POS, etc.)
- Administer the Program for employee retrieval of keys/phones/iPads maintenance and ensure completion and adherence to Opening and closing procedures
- Ensure inbound customer calls are answered following company standards
- Accurately route calls to recipients or deliver messages in a timely fashion
Customer Service Representative
Bank Of Montreal
05.2021 - 08.2023
- Provided exceptional customer service while accurately processing routine transactions
- Balanced cash drawers on a daily basis
- Identified opportunities to refer customers to other areas of the bank for additional services
- Cross-sold additional bank products when applicable to meet customer needs
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs
- Executes routine tasks (e.g
- Service requests, transactions, queries, etc.) Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
Sales Associate
Pandora owned by Benbridge
09.2018 - 02.2022
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs, complete sales, and process returns
- Boosted sales consistently, building attractive displays and effectively merchandising products
- Inspected previously purchased items for damage or wear and assisted customers in coordinating repairs or warranty replacements
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Met sales quotas, frequently exceeding targets by taking advantage of up selling opportunities
Shipper/Receiver
Harry Rosen
09.2018 - 10.2018
- Directed merchandise to restocking, storage, and shipment locations based on system orders
- Verified product condition, style, and details against packing lists at receiving
- Maintained current records by recording data such as weights and destinations
- Kept supplies organized and ready for any shipping or receiving need
Barista
Starbuck
10.2016 - 08.2018
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Managed dietary restrictions and allergies with special attention to requests and allergen protocols
- Applied expert menu knowledge to assist guests with selections
- Cleaned and sanitized work areas, utensils, and equipment
- Kept line moving with efficient order taking and payment processing
Sale Associate
Zara
11.2016 - 11.2017
- Recommended merchandise to suit customer budget and preferences
- Kept store shelves, racks and bins presentable with frequent resets
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Worked with fellow sales team members to achieve group targets
Education
Bachelor's of Science - Applied Technology
Fairleigh Dickinson University
Vancouver, BC01.2016
Bachelor's of Science - Computer Science
Kasetsart University
01.2013
Timeline
Audit and Control Associate
Holt Renfrew
09.2023 - Current
Customer Service Representative
Bank Of Montreal
05.2021 - 08.2023
Sales Associate
Pandora owned by Benbridge
09.2018 - 02.2022
Shipper/Receiver
Harry Rosen
09.2018 - 10.2018
Sale Associate
Zara
11.2016 - 11.2017
Barista
Starbuck
10.2016 - 08.2018
Bachelor's of Science - Computer Science
Kasetsart University
Bachelor's of Science - Applied Technology
Fairleigh Dickinson University
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