NARUKANYA (NARA) KIM
Vancouver,BC
Summary
"I am a highly motivated employee eager to embrace new challenges. I bring a strong work ethic, adaptability, and exceptional interpersonal skills to the table. My background includes customer service, multitasking, and effective time management. I am organized and detail-oriented, with experience in cash handling and customer service. Moreover, I have proven expertise in general accounting and finance concepts. As a well-rounded professional, I excel in providing top-notch customer service, leveraging strong communication skills, sales experience, and a deep understanding of the banking industry."
Overview
7
7
years of professional experience
Work History
Audit and Control Associate
Holt Renfrew
09.2023 - Current
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Prepared working papers, reports and supporting documentation for audit findings.
- Identified various risks and errors to propose corrective action to decision makers.
- Gathered and analyzed financial data to determine improvement efforts.
Customer Service Representative
Bank Of Montreal
05.2021 - 09.2023
- Provided exceptional customer service while accurately processing routine transactions.
- Balanced cash drawers on a daily basis.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Cross-sold additional bank products when applicable to meet customer needs.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs
- Executes routine tasks (e.g. Service requests, transactions, queries, etc.) Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved problems or discrepancies concerning customers' accounts.
Sales Associate
Pandora owned by Benbridge
09.2018 - 02.2022
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs, complete sales, and process returns
- Boosted sales consistently, building attractive displays and effectively merchandising products
- Inspected previously purchased items for damage or wear and assisted customers in coordinating repairs or warranty replacements
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Met sales quotas, frequently exceeding targets by taking advantage of up selling opportunities.
- Answered product questions with up-to-date knowledge of sales and promotions.
Shipper/ Receiver
Harry Rosen
09.2018 - 10.2018
- Directed merchandise to restocking, storage, and shipment locations based on system orders
- Verified product condition, style, and details against packing lists at receiving
- Maintained current records by recording data such as weights and destinations
- Kept supplies organized and ready for any shipping or receiving need.
Barista
Starbuck
10.2016 - 08.2018
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Managed dietary restrictions and allergies with special attention to requests and allergen protocols
- Applied expert menu knowledge to assist guests with selections
- Cleaned and sanitized work areas, utensils, and equipment
- Kept line moving with efficient order taking and payment processing
Sale Associate
zara
11.2016 - 11.2017
- Recommended merchandise to suit customer budget and preferences
- Kept store shelves, racks and bins presentable with frequent resets
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Worked with fellow sales team members to achieve group targets.
Education
Bachelor’s of Science - Applied Technology
Fairleigh Dickinson University
Vancouver, BC01.2016
Bachelor’s of Science - Computer Science
Kasetsart University
Bangkok, Thailand01.2013
Skills
- Product guidance
- Customer needs assessment
- POS system operation
- Opening and closing
- Strong Sense of Banking Ethics
- Attention to Detail
- Cash Handling
- Safe and Vault Operation
Timeline
Audit and Control Associate
Holt Renfrew
09.2023 - Current
Customer Service Representative
Bank Of Montreal
05.2021 - 09.2023
Sales Associate
Pandora owned by Benbridge
09.2018 - 02.2022
Shipper/ Receiver
Harry Rosen
09.2018 - 10.2018
Sale Associate
zara
11.2016 - 11.2017
Barista
Starbuck
10.2016 - 08.2018
Bachelor’s of Science - Applied Technology
Fairleigh Dickinson University
Bachelor’s of Science - Computer Science
Kasetsart University
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