Naomi Villafuerte
Vancouver,BC
Summary
Dynamic leader with a proven track record at Abercrombie & Fitch, adept in team management and marketing initiatives. Excelled in elevating brand recognition through strategic marketing and fostering a positive work environment, enhancing employee satisfaction. Skilled in inventory monitoring and team motivation, consistently driving superior customer service and operational excellence.
Overview
5
5
years of professional experience
Work History
Keyholder Manager
Hollister
Vancouver, BC
03.2024 - Current
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Planning and executed floorsets.
- Stockroom manager role where I keep track of our shipment and inventory.
Lead Brand Representative
Abercrombie & Fitch
Vancouver, BC
11.2023 - 02.2024
- Resolved escalated customer issues promptly, demonstrating commitment to superior service quality while preserving company reputation.
- Identified potential customers through networking events, generating valuable leads for the business.
- Boosted brand recognition by developing and implementing targeted marketing strategies.
- Mentored junior representatives, cultivating a positive work environment conducive to professional development.
Brand Representative
Abercrombie & Fitch
Vancouver, BC
02.2023 - 11.2023
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
CEO and Owner
Sweet Chunky
Guanajuato, Mexico
08.2019 - 08.2022
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Monitored key business risks and established risk management procedures.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
BBA - Marketing
Universidad Del Valle De México
Querétaro, México05.2024
Diploma - Digital Marketing
Greystone College
Vancouver, BC05.2024
Skills
- Store operations
- Team Management
- Task Delegation
- Employee Scheduling
- Inventory Monitoring
- Marketing initiatives
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Keyholder Manager
Hollister
03.2024 - Current
Lead Brand Representative
Abercrombie & Fitch
11.2023 - 02.2024
Brand Representative
Abercrombie & Fitch
02.2023 - 11.2023
CEO and Owner
Sweet Chunky
08.2019 - 08.2022
BBA - Marketing
Universidad Del Valle De México
Diploma - Digital Marketing
Greystone College