Marcella Valdez

Keyholder Manager

Goodwill Sacramento Valley

11.2022 - Current

Accepted and processed customer returns.
Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
Managed daily operations efficiently, including opening and closing procedures, and cash handling.
Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
Collaborated with regional managers to develop localized marketing strategies that drove foot traffic and revenue growth.
Opened inventory boxes and restocked shelves.
Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.
Adapted store layout according to changing seasons or promotional events, maximizing visual impact for enhanced sales results.
Coordinated special events such as product launches or sales promotions to attract new customers.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Trained and supervised new employees to apply best practices in customer service and store operations.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Managed store personnel by delegating tasks and supervising daily operations.
Researched issues to obtain appropriate answers to customer inquiries.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Educated staff on strategies for handling difficult customers and challenging situations.