Naomi Sullivan
Fredericton
Summary
Diligent and responsible worker with an excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Eager to join a dynamic team that rewards initiative and high-quality service. Also an enthusiastic, reliable, and caring healthcare professional with a passion for providing care and support to all ages. Confident in ability to build and maintain professional relationships with patients, families, children, and other multidisciplinary professionals while maintaining confidentiality.
Overview
9
9
years of professional experience
Work History
RSW
New Life Options Group Homes
01.2024 - Current
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Utilized positive reinforcement techniques to encourage good behavior.
PSW
Plan A New Brunswick
10.2023 - Current
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Houskeeper
The Lord Beaverbrook Crowne Plaza Hotel
08.2022 - 05.2023
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items like toilet paper, soaps and shampoos for guests
- Dusted and wiped down all surfaces, fixtures, windowsills, headboards, and picture frames, to keep areas clean and comfortable
- Reported damages, maintenance problems, safety issues, and potential hazards to management
- Demonstrated a positive and professional attitude with guests, coworkers and management to contribute to a positive work environment and maintain the reputation of the hotel.
Personal Support Worker
Bayshore Home Health
05.2021 - 03.2022
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Maintained clean personal areas and prepared healthy meals to support clients nutritional needs
- Documented vitals, behaviors and medications in client medical records
- Assisted with daily living activities, running errands and household chores
- Built strong relationships with clients to deliver emotional support and companionship
- Engaged clients in meaningful conversation, socialization and activity while providing personal care assistance.
Customer Service Representative
The Home Depot
06.2018 - 08.2019
- Provided primary customer support to internal and external customers
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Offered advice and assistance to customers, paying attention to special wants and needs
- Answered constant flow of customer calls and redirected them to departments within store
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Processed refunds
Cashier
Shoppers Drug Mart
02.2017 - 08.2018
- Developed positive customer service relationships through friendly greetings and excellent service
- Restocked, arranged and organized merchandise on shelves to maintain the visual appeal of the store, and drive product sales
- Trained and served as peer coach for new sales associates
- Worked in the post office at back of store
- Monitored self-checkout systems and provide assistance or intervention where required
- Helped customers complete purchases, locate items and join reward programs.
House Cleaning
Self Employed
11.2016 - 01.2017
- Light housekeeping
- Thoroughly cleaned the bathroom, kitchen, bedrooms, and living spaces
- Meal preparation
- Helped with homework
- Made snacks
- Got kids ready for bed, and playtime, (read to them, watched a movie.)
Sick Bay Staff
HMCS ACADIA CTC (DND)
07.2016 - 08.2016
- File and maintain records
- Greet and sign in sick cadets entering establishment, determine nature and purpose of visit
- Direct and escort cadets to specific locations
- Disinfect and sterilize equipment and supplies
- Serve and collect food trays.
General Training Staff
HMCS ACADIA CTC (DND)
07.2015 - 08.2015
- Supervised younger cadets ages twelve and up
- Escorted cadets to their training classes, activities, and field trips
- Ensured cadet's safety
- Inspected cadets living quarters, making sure they were clean and orderly.
Education
Certificate - Personal Support Worker & First Aid CPR/AED
New Brunswick Community College
Fredericton, NB06.2021
High School Diploma -
Sir James Dunn Academy
St. Andrews, NB06.2016
Skills
- Reading
- Writing
- Active Listening
- Decision Making
- Problem Solving
- Team Building
- Critical Thinking
- Cooperation
- Researching
- Computer Skills
- Communication
- Time Management
- Co-ordination
- First Aid Certification
References
- Bruce Richardson, (506) 467-2110, baroose67@gmail.com
- Rick Henry, (506) 813-0271, rickhenry2@rogers.com
- Jeff Brace, (506) 469-1626, jeffbrace@yahoo.ca
- Muhammad Anwar, (506) 260-2574, Mfaheemanwar@gmail.com
- Joanne Gullison, (506) 447-1395, joanne.gullison@nbcc.ca
Languages
Timeline
RSW
New Life Options Group Homes
01.2024 - Current
PSW
Plan A New Brunswick
10.2023 - Current
Houskeeper
The Lord Beaverbrook Crowne Plaza Hotel
08.2022 - 05.2023
Personal Support Worker
Bayshore Home Health
05.2021 - 03.2022
Customer Service Representative
The Home Depot
06.2018 - 08.2019
Cashier
Shoppers Drug Mart
02.2017 - 08.2018
House Cleaning
Self Employed
11.2016 - 01.2017
Sick Bay Staff
HMCS ACADIA CTC (DND)
07.2016 - 08.2016
General Training Staff
HMCS ACADIA CTC (DND)
07.2015 - 08.2015
Certificate - Personal Support Worker & First Aid CPR/AED
New Brunswick Community College
High School Diploma -
Sir James Dunn Academy
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