Betina Roberts

• Empower individuals living with intellectual disability, physical disability, mental health issues, along with their families and support networks to take control of their lives, make choices and manage their personalized life plan
• Provide comprehensive case management, mediation, advocacy and personal skill development
• Accountable to approximately 140 people associated with In Company of Friends (ICOF) model
• Tailor resources, guidance and information to align with individual values and needs
• Spearhead training sessions on conflict management, supervision, employment standards and safe workplace practices
• Develop accommodation recommendations, supported employment opportunities and strategic plans to ensure successful employment of people living with disability
• Advocate for enhanced funding, staffing supports, medical needs and inclusion under the Charter of Human Rights, the Adults Living with an Intellectual Disability Act and the Accessibility for Manitoban Act
• Utilize the Charter of Human Rights, Adults Living with an Intellectual Disability Act and the Accessibility for Manitobans Act to guide professional practices
• Established strong relationships with key stakeholders across provincial departments and supporting organizations
• Use concepts and practices of Applied Behavioural Analysis to increase skills and offer alternative responses

• Contracted by the Department of Families, Community Living DisAbilities Services to present the Adults Living with an Intellectual Disability Act legislation
• Collaborate with colleagues and stake holders to develop comprehensive training material and identified areas in need of improvement and implemented solutions
• Tailored facilitation styles to accommodate virtual and in-person settings, ensuring consistent engagement levels
• Empowered participants to apply learned concepts in their professional and personal lives through practical application exercises

• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base
• Cultivated a positive work environment for approximately 40 staff, leading to higher employee retention rates and overall job satisfaction
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success
• Contributed positively to the local community through involvement in various events or charitable organizations

Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders

• Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions
• Developed rapport with clients by utilizing empathy and active listening skills, creating supportive therapeutic environments conducive to learning.
• Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies
• Trained parents and caregivers in behavior management strategies, empowering them to support their child''s growth at home effectively
• Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans