Naomi McLachlan
Kamloops,British Columbia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Insurance in search of a new career. Looking for one in which a team member with excellent Customer Service skills will be an asset. Solid team player with outgoing, positive demeanor and a self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
British Columbia Automobile Association
01.2011 - 12.2023
- Greet clients and assess their needs, directing them to appropriate person or product.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Provided primary customer support to internal and external customers. In person or on phone.
- Trained new customer service representatives on best practices, policies and procedures.
Assistant Manager
British Columbia Automobile Association
12.2005 - 01.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained inventory control to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Point Grey Secondary School
Vancouver, BCSkills
- Teamwork and Collaboration
- Excellent Administrative Abilities
- Attention to Detail
- Data Integrity
- Interpersonal Skills
- Computer Skills
Timeline
Customer Service Representative
British Columbia Automobile Association
01.2011 - 12.2023
Assistant Manager
British Columbia Automobile Association
12.2005 - 01.2011
High School Diploma -
Point Grey Secondary School
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