Summary
Overview
Work History
Education
Skills
Accomplishments
awards
Languages
Certification
Volunteer experience
Volunteer work
Timeline
Generic

Naomi Ben-Jack

Ottawa,ON

Summary

Highly organized individual with more than a year working as Project coordinator / Administrative assistant for fashion companies and school projects. Experienced in assisting with project management and committed to providing outstanding client service and support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Social Media Intern

Good Energy Media
02.2023 - 05.2023
  • Assisted with managing the company's social media accounts (TikTok and Instagram)
  • Suggested content ideas that fit the company's niche
  • Monitored online engagement and analyzed social media metrics
  • Participated in community engagement by interacting with accounts that fit the niche of the company
  • Conducted social media campaigns and created reports on social media performance
  • Built and maintained a strong online presence for the company and supported the marketing strategy.

Sales Associate/ CS Rep/ Content Creator

Reveiller Afriq
06.2022 - 08.2022
  • Greet customers, respond to their questions and improve engagement
  • Provide recommendations according to customer's needs or preferences
  • Introduced promotions and new products to customers
  • Create social media content to increase online engagement and drive traffic to the store
  • Responsible for the sales floor and merchandising
  • Handled refunds, exchanges and returns.

Customer Service Representative

TTEC
07.2021 - 09.2021
  • Managed large amounts of inbound calls and email enquiries
  • Answered detailed product and service questions
  • Identified and fulfilled customer needs to achieve satisfaction
  • Handled complaints, providing appropriate solutions and alternatives
  • Kept records of customer interactions, processed customer accounts and filled documents
  • Read and learned scripts
  • Compiled reports on overall customer satisfaction.

Administrative Assistant

Cute Kingdom Fashions Inc.
Brampton, ON
01.2021 - 06.2021
  • Communicated with stakeholders to ensure requested documents and confirmations are received.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Sales Associate

Cute Kingdom Fashions Inc.
11.2019 - 01.2021
  • Greeted and answered customers with utmost respect and politeness
  • Answered customers' enquiries and suggested products that suit their individual needs
  • Generated sales with an understanding of customer needs
  • Organized the selling floor and stock area
  • Calculated total purchases for each day
  • Answered phone calls and respond to emails, ensuring customer satisfaction.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Cardinal Leger Catholic Secondary School

Bachelor of Arts - Communications And Management

University of Ottawa
Ottawa
06.2025

Skills

  • Good written and verbal communication Skills
  • Professional telephone etiquette
  • Great interpersonal skills
  • Team player
  • Relationship savvy
  • Tech savvy
  • Microsoft Office applications
  • Google suite applications
  • Documentation Management
  • Meeting Facilitation
  • Project Scheduling
  • Task Prioritization
  • Team Leadership
  • Active Listening
  • Client Relations

Accomplishments

Honors Award

Ontario Scholar Award

awards

  • Ontario Scholar Award
  • Honours Award for Exceptional Performance
  • The Fundamentals of Digital Marketing- Google Digital Garage

Languages

English
Full Professional

Certification

Foundations of Digital Marketing- Google

Foundations of Project Management- Google

Volunteer experience

Communication strategist/ cordinator

  • Wrote different content to support communications and marketing efforts, including newsletters, website copy, and brochures and press releases.
  • Assisted communications team in developing and implementing a communications strategy designed to further company objectives.
  • Monitored analytics and created reports detailing the successes and failures of communications campaigns and strategies.
  • Stayed up to date on industry trends and make recommendations for adjustments to communications strategies and practices.
  • Responded to media inquiries and maintained relationships with journalists and other members of the press.
  • Planned press conferences and other promotional events to help keep the organization top of mind.
  • Coordinated support staff, vendors and more to support promotional events
  • Performed outreach to press outlets, magazines, influencers and build strategic partnerships to grow brand notoriety


Volunteer work

Invasive Species Campaign Promoter-  Friends of the Gatineau River

  • Created a public awareness campaign and initiated a community-based survey. These actions will ideally take place with the help of a group of bilingual students from the
  • Crafted messaging;
    chose communication channels;
    utilized social media; and
    created engaging content to generate public awareness and interest about invasive species.

Timeline

Social Media Intern

Good Energy Media
02.2023 - 05.2023

Sales Associate/ CS Rep/ Content Creator

Reveiller Afriq
06.2022 - 08.2022

Customer Service Representative

TTEC
07.2021 - 09.2021

Administrative Assistant

Cute Kingdom Fashions Inc.
01.2021 - 06.2021

Sales Associate

Cute Kingdom Fashions Inc.
11.2019 - 01.2021

Cardinal Leger Catholic Secondary School

Bachelor of Arts - Communications And Management

University of Ottawa

Foundations of Digital Marketing- Google

Foundations of Project Management- Google

Naomi Ben-Jack