Summary
Overview
Work History
Education
Skills
Websites
Projects
References
Timeline
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FERDINAND NEL

Not Specified,ON

Summary

Motivated second-year Computer Science student at Trent University with a Bachelor of Business Management and proven experience in fast-paced, high-stakes environments through sales roles. Strong foundation in systems thinking, logical problem-solving, and real-time data interpretation gained through programming in C#, Python, and JavaScript. These skills translate directly to the demands of air traffic control — where precision, situational awareness, and calm decision-making are critical. Eager to apply both technical and interpersonal strengths to support aviation safety and operational efficiency in a high-responsibility role.

Overview

3
3
years of professional experience

Work History

Sales representative

Telus
Peterborough
05.2024 - Current
  • Assist customers in selecting mobile phones, plans, and accessories based on their needs and preferences, improving customer satisfaction and driving sales.
  • Provide in-depth product demonstrations and explain technical features to customers in an easy-to-understand manner.
  • Consistently achieve or exceed monthly sales targets by upselling phone accessories and value-added services such as insurance plans and extended warranties.
  • Maintain strong knowledge of the latest mobile devices, software updates, and promotions to provide expert advice and support.
  • Troubleshoot technical issues for customers, offering guidance on device setup, connectivity, and app usage.

Ecommerce Advisor

Mosaic and Digital Main Street
Peterborough
10.2022 - 03.2023
  • Collaborated with small businesses to understand their eCommerce needs, providing personalized support in building and optimizing online stores using Shopify and WordPress platforms.
  • Assisted over 50+ local businesses in launching and improving online storefronts, optimizing user experience, and driving traffic, leading to an average sales increase of 10-15% for participating clients.
  • Trained business owners on effective SEO practices, improving search engine rankings and online visibility, resulting in higher website traffic and customer engagement.
  • Developed and implemented digital marketing strategies, focusing on social media integration, email marketing, and content creation to boost brand presence and engagement.
  • Provided hands-on support with setting up payment gateways, shipping configurations, and security protocols to ensure a smooth and secure online shopping experience.

Education

Bachelors of Computer Science - software engineering

Trent University
Peterborough
06.2025

Bachelor of business management -

Seneca college
North York
04.2021

Skills

  • Customer service
  • Data analysis
  • Ecommerce optimization
  • Software engineering
  • Creativity and innovation
  • Complex Problem-solving
  • Memory retention
  • High stress tolerance

Projects

Built interactive web applications emphasizing real-time responsiveness, structured decision logic, and user-centered design. Projects such as a rock-paper-scissors game with a live scoreboard and a movie database with dynamic search, watchlists, and review systems reflect strong attention to detail, data accuracy, and fast, logical problem-solving

References

References available upon request.

Timeline

Sales representative

Telus
05.2024 - Current

Ecommerce Advisor

Mosaic and Digital Main Street
10.2022 - 03.2023

Bachelors of Computer Science - software engineering

Trent University

Bachelor of business management -

Seneca college

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