Nancy Velasquez
Indio
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
10
10
years of professional experience
Work History
Temporary Office Assistant
County of Riverside DPSS
11.2024 - Current
- Assist customers at reception, handle changes in circumstances, application statuses, and case information.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Answered and directed phone calls to appropriate staff members.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Office Assistance-Work Experience Volunteer (WEX)
DPSS County of Riverside DPSS
09.2024 - 11.2024
- Help customers at reception and provide necessary resources by referring them to appropriate agencies or departments.
- Supplied customers with requested applications and standard forms. Reviewed and proofread customer-returned applications for completeness.
- Supported customers in reporting changes in circumstances.
- Organized and scanned customer documents.
Shift Lead/Cashier
Panda Express
07.2023 - 11.2024
- Delivered efficient and courteous customer service by addressing needs and resolving issues.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Conducted regular inventory checks to maintain accurate stock levels.
Medical Assistance
Dr. Fozouni OB/GYN and Associates
Palm Springs
09.2018 - 12.2020
- Executed clerical tasks including data entry, filing, scanning, and correspondence effectively.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Hostess
Red Robin
La Quinta
05.2015 - 10.2018
- Delivered exceptional customer service through greeting guests, presenting menus, and resolving concerns.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Medical Assistant Intern
Valley Children’s Medical Center
03.2018 - 04.2018
- Facilitated patient intake and recorded medical histories in electronic health systems.
- Supported the clinical team in delivering quality patient care through efficient workflow processes.
- Prepared examination rooms with necessary instruments and supplies.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Hostess
Mimi’s Cafe
11.2014 - 04.2015
- Greeted customers and provided them with menus.
- Coordinated bookings while managing incoming calls and inquiries efficiently.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Maintained a clean and organized dining area.
Education
Medical Assistant Certification -
Mayfield College
Palm Desert, CA07.2018
High School Diploma -
Indio High School
Indio, CA06.2011
Skills
- Customer service oriented
- Proficient in English and Spanish
- Strong organizational skills
- Efficient time allocation
- Independently motivated
- Experienced in computer applications
- Problem solving
- Attention to detail
- Team leadership
- Adaptability
- Effective communication
- Multitasking capacity
- Confidentiality understanding
- Professionalism
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Temporary Office Assistant
County of Riverside DPSS
11.2024 - Current
Office Assistance-Work Experience Volunteer (WEX)
DPSS County of Riverside DPSS
09.2024 - 11.2024
Shift Lead/Cashier
Panda Express
07.2023 - 11.2024
Medical Assistance
Dr. Fozouni OB/GYN and Associates
09.2018 - 12.2020
Medical Assistant Intern
Valley Children’s Medical Center
03.2018 - 04.2018
Hostess
Red Robin
05.2015 - 10.2018
Hostess
Mimi’s Cafe
11.2014 - 04.2015
Medical Assistant Certification -
Mayfield College
High School Diploma -
Indio High School
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