Nancy Thakur
Brampton
Summary
Dynamic Assistant Manager with a proven track record at Sirens, enhancing customer satisfaction and optimizing cash handling processes. Skilled in team leadership and staff development, I foster collaborative environments while achieving operational goals. My proactive approach in inventory management and budget alignment has significantly improved service efficiency and accuracy.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Sirens
10.2023 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Team Leader
Urban Behavior
08.2023 - 10.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04-2025
Skills
- Customer service
- Money handling
- Team leadership
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
Timeline
Assistant Manager
Sirens
10.2023 - Current
Team Leader
Urban Behavior
08.2023 - 10.2023
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
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